Product variations are not working

Hi there @merizindge ??

after recent upgrade to woocommerce and wordpress our variations are not working.

Thanks for reaching out! I understand that product variations stopped appearing in the WordPress backend.

While investigating the page at https://www.magicwandcompany.com/product/mytee-escape-800-psi/, I verified some issues. Namely, shortcodes that do not function and product options shown on the front end, as displayed in this screenshot.

In order to investigate the culprit further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve copied each, you can use https://pastebin.com/ for pasting it there and sharing it with us.

Looking forward to hearing from you!

• This reply was modified 2 years, 1 month ago by anastas10s. Reason: typos

https://pastebin.com/rsV5YV6e here is link to status report and this is same on default theme too. we are not seeing attributes in admin section and but attributes are there in datbase and front end.

this short code is just something that we show here we will hide it and this is not the issue actually.

any word on my issue i disabled all plugins and shift the site to default 20 2o theme but now variations are not even showing. when i activate wpc radio buttons plugin then variations started showing at front end but not at backend. i think something caused issue to our database.

2022-10-03T18:37:17+00:00 CRITICAL Uncaught Error: Class ‘Automattic\WooCommerce\Internal\Orders\Exception’ not found in /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/src/Internal/Orders/CouponsController.php:80
Stack trace:
#0 /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/src/Internal/Orders/CouponsController.php(25): Automattic\WooCommerce\Internal\Orders\CouponsController->add_coupon_discount(Array)
#1 /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(1166): Automattic\WooCommerce\Internal\Orders\CouponsController->add_coupon_discount_via_ajax()
#2 /home/tafb9120/public_html/magicwandcompany.com/wp-includes/class-wp-hook.php(307): WC_AJAX::add_coupon_discount(”)
#3 /home/tafb9120/public_html/magicwandcompany.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#4 /home/tafb9120/public_html/magicwandcompany.com/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/tafb9120/public_html/magic in /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/src/Internal/Orders/CouponsController.php on line 80

2022-10-03T18:38:10+00:00 CRITICAL Uncaught Error: Class ‘Automattic\WooCommerce\Internal\Orders\Exception’ not found in /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/src/Internal/Orders/CouponsController.php:80
Stack trace:
#0 /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/src/Internal/Orders/CouponsController.php(25): Automattic\WooCommerce\Internal\Orders\CouponsController->add_coupon_discount(Array)
#1 /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(1166): Automattic\WooCommerce\Internal\Orders\CouponsController->add_coupon_discount_via_ajax()
#2 /home/tafb9120/public_html/magicwandcompany.com/wp-includes/class-wp-hook.php(307): WC_AJAX::add_coupon_discount(”)
#3 /home/tafb9120/public_html/magicwandcompany.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#4 /home/tafb9120/public_html/magicwandcompany.com/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/tafb9120/public_html/magic in /home/tafb9120/public_html/magicwandcompany.com/wp-content/plugins/woocommerce/src/Internal/Orders/CouponsController.php on line 80
here are the fatel errors log

Hi there @merizindge ??

any word on my issue i disabled all plugins and shift the site to default 20 2o theme but now variations are not even showing. when i activate wpc radio buttons plugin then variations started showing at front end but not at backend. i think something caused issue to our database.

From what I understand, after trying with a default WordPress theme, and all plugins except WooCommerce deactivated, the issue persisted; which leads you to believe this is a database issue.

There are a few things we could try, in order to troubleshoot this.

First, head to WooCommerce > Status > Tools. From there, feel free to go ahead with clearing transients, deleting orphaned variations, regenerate product lookup tables, recount terms, verify database tables, and regenerate the product attributes lookup table.

Check again, if the issue persists, after running all of the actions mentioned above.

If yes, let’s try with a fresh WordPress installation, with Storefront as the active theme and only WooCommerce installed and activated. Kindly go ahead with exporting the products from the production site first, and subsequently importing them on the test; using the buttons found above the product list, under “Products”, as shown in this screenshot. Product variations work as expected now?

If spinning a new WordPress installation online is not an option right now, feel free to download and install Local, for creating a WordPress installation on your local machine.

Let us know how that goes!

• This reply was modified 2 years, 1 month ago by anastas10s. Reason: local
• This reply was modified 2 years, 1 month ago by anastas10s. Reason: typos