Product variations being removed on product save

  • Resolved sqdigital

    (@sqdigital)


    4 years, 3 months ago

    Hi team,

    We are experiencing a continued issue with the FB for WooCommerce plugin. With FB for woocommerce enabled, whenever we save a variable product, return to it and edit the variants, save, it then completely removes the attributes and in turn the variants of the product.

    We have tested this thoroughly and can confirm once the FB for woocommerce plugin is removed, this issue does not exist. Please can you provide any assistance with this if this issue has been reported by others?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @sqdigital From the description you shared above, it sounds like you are having issues with updating variable products on your website. You have narrowed down the issue to the Facebook for WooCommerce extension.

    I have tested this on my end but have so far been unable to reproduce this issue on a site of my own. Having the Facebook plugin enabled doesn’t seem to affect my ability edit any type of products. This could mean one of two things: 1) I’m missing an important step in my testing or 2) the problem isn’t a bug in the plugin itself but rather something specific to your setup.

    To rule out option #1, can you share a list of the steps you are following to reproduce the issue? The more details you can provide the better, for example what buttons you click, what fields you update etc.

    Looking forward to hearing from you.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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