• Resolved WaltRibeiro

    (@waltribeiro)


    Hi Booster,

    I love this plugin. However, when I replace the product images with a product video, then it doesn’t appear on mobile. Here’s a video showing exactly what’s happening:

    https://www.youtube.com/watch?v=GFZd89tpkSk

    This happens specifically on an iPhone on every browser (mobile Safari, Chrome, Firefox), but I have not tried it with an Android phone yet. The phone plays the videos on other areas of my website, so I can assume that the issue is with the Booster plugin. I also was able to recreate the bug using both Vimeo and native HTML5 video embeds.

    In addition, I don’t have any errors if I only use an IMG tag or a text string. So it’s only with video (which probably means it’s the iFrame).

    One solution I’ve found is at 0:38 in the video link above – when I add an extra closing </div> then the product video will appear, but then that extra <div> will break the layout of my website. But at least that tells me that the video is appearing.

    I don’t think I have any broken code or extra <div>s on my webpage. So I’m not sure exactly what’s causing it.

    Any help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support David G

    (@gravid7)

    Hi @waltribeiro

    Thanks for reaching out to us.

    This might be an issue with the Quick view plugin. And if possible you can provide us iframe code. We will check and try to replicate the issue and surely help you.

    Plugin Support David G

    (@gravid7)

    Hi @waltribeiro

    Can you check this? You can try to disable the Quick view plugin and check. Let us know if you need any further help.

    Plugin Support David G

    (@gravid7)

    Hi @waltribeiro

    I haven’t heard back from you, so I believe the issue has been resolved.
    I’m marking this topic complete, please feel free to open a new thread for any further queries.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Product videos not appearing on mobile’ is closed to new replies.