• Resolved matholman

    (@matholman)


    I have an issue with hidden products still displaying in search results. When they click the product the 404 message appears as it should, however this is not an ideal customer experience, I would rather the products be hidden completely.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @matholman,

    Could you please share a screenshot of the catelog visibility setting from the plugin setting?

    Thanks,
    kuldip

    Thread Starter matholman

    (@matholman)

    Hi thanks for the follow up, sorry it took me a while to reply. Below is a screenshot.

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @matholman,

    Are the restricted products displaying on the search results page or in the search box?

    Thanks ??

    Thread Starter matholman

    (@matholman)

    Hi, they are displaying in both the search preview box and also on the search results page.
    Thanks.

    Thread Starter matholman

    (@matholman)

    Hi Guys any update here?

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @matholman,

    We haven’t been able to replicate any issues on the search results page. Could you please provide the link to the restricted product from your store?

    Thanks,
    kuldip

    Thread Starter matholman

    (@matholman)

    Here is an example. This product is restricted in Australia, yet when I search for the SKU number (DWC50) it still displays as a result.
    https://www.holmanplumbing.com.au/product/50mm-dual-dishwasher-connector-20mm-25mm/

    When I click the result I go to the 404 page, but it gives the impression that the website is broken, when it should not display at all. I know we can set up an alternate 404 page, but its just not a great user experience to see all the products that are not available to them.

    The restricted products display in the search preview (as shown in my attached image) but also on the search result page itself.

    Just to be clear we are not on Pro subscription, however if this will fix the issue we can be.

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @matholman,

    I’m actively addressing the issue, and I’ll notify you promptly once it’s resolved.

    Thank you,
    Kuldip

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @matholman,

    We have fixed the issue with the search product restriction, and it will be released in the next version.

    Thanks,
    Kuldip

Viewing 9 replies - 1 through 9 (of 9 total)
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