• Resolved antoine69

    (@antoine69)


    Hi,

    In WooCommerce > Dashboard, it seems there’s a bug.

    I have 1 product which has 2 variations.
    When a customer buys 1 selection variation1 + variation2, I have 2 products counted in its category in the category sum dashboard.

    An idea ?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @antoine69 I’m not fully understanding the issue you report. It sounds like the new WooCommerce Analytics are not reporting orders/products correctly, but I’m not sure what section exactly are you looking at, or what is that isn’t reported correctly.

    Can you share step-by-step instructions on how can we reproduce try to reproduce this?

    Thread Starter antoine69

    (@antoine69)

    Thank you Fernando.
    In Categorie column, we see
    Savons Solides (solide Soaps): it’s a product Category which contains 2 sub-categories -> Escapade au Pays des Sens (some solide Soaps) and Bien-?tre (some other solide Soaps).
    Underneath there are:
    Savons solides: sold soaps = 26 -> sold number is not correct, it should be 13 = 7 + 6
    Escapade au Pays des Sens : sold soaps = 7 -> sold number is correct
    Bien-Etre : sold soaps = 6 -> sold number is correct
    Accesssoires is not a soap category -> sold number is correct
    Sérum is not a soap category -> sold number is correct

    I chose the dates are between 05/18/2020 and 05/19/2020 and just 1 order has been recorded in between,, so the numbers reflect numbers of this sole order.

    Woocommerce dashboard: https://i.imgur.com/rwF8xPF.png
    Categories stats ! https://i.imgur.com/ZCc2WKF.png
    Order page1: https://i.imgur.com/e53moqN.png
    Order page2: https://i.imgur.com/3chALU3.png

    So, I don’t know why, but I think Soaps are counted twice.
    In the catalog, each Solid Soap has 2 variations the Shape (round and rectangular) and wrapped (Yes or No).
    So I think woocommerce counts each variation as a product which would explain the 26 products counted instead of 13.

    Let me know what you think.

    Patrick

    Thread Starter antoine69

    (@antoine69)

    The problem of the double Soaps account is solved.

    The subcategories Escapade et BienEtre were linked from the right column of their listing, to their parent Solid Soaps category, hence the double counting.

    Sorry to post a problem that was not.

    Patrick

    Thread Starter antoine69

    (@antoine69)

    Fixed

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Product with variation counted twice in Woo category Dashboard’ is closed to new replies.