Product XML Feed Excludes Products without a GTIN

  • Resolved classicimportusa

    (@classicimportusa)


    2 years, 4 months ago

    I recently added GTIN attributes to some of my products. I have roughly 10,000 products, and roughly 1,200 have GTIN so far.
    I have also added the {identifier-exists?} attribute set to > Plugin Calculation

    However, I discovered that my XML feed only include 1,200 products, the products missing a GTIN are excluded.

    I have not changed any filters/rules.

    I have tried disabling & enabling the plugin

    I have tried disabling my cache plugin.

    The feed remains the same.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)

  • We no longer feel obliged to answer you when you start shouting.

    Thread Starter classicimportusa

    (@classicimportusa)

    Sorry, I felt I wasn’t being understood. Wasn’t trying to be rude, I was trying to highlight my issue because your replies indicated you do not understand the problem at hand.

    I will find another software to resolve my issue. But I will leave a good review for the plugin since it worked for a long time, and your team made an effort to help me. Perhaps some other plugin is causing this issue.

    Your reply to my issue was “the feed is updating” when I was explaining IT IS NOT.
    I removed the “GTIN” attribute from the field setup. However, the XML file still contains GTIN values, this should not happen after I removed the field. I refresh the feed, and the XML output does not change. If you need more debugging information I would be more than happy to provide it.

    Hi,

    The debug.log is showing the plugin is, on a regular base, updating your feeds properly (it shows the date and times of all updates). The reason you are not seeing the changes in your feed itself therefor most likely lies in something else. Are you doing any caching, using a 3th party caching plugin or doing server-side and/or object caching?

    Thread Starter classicimportusa

    (@classicimportusa)

    Thank you for your understanding.

    Yes I do use WP-Rocket for caching, I tried disabling the cache and it didnt work. I do use object cache, i will try turning that off since I haven’t before. I also could try clearing the woocommerce index tables.

    I’ll let you know what happens.

    Thread Starter classicimportusa

    (@classicimportusa)

    God bless you for your help. Your last reply was the solution, I cleared the object cache and VOILA! It works again.

    Sorry for the trouble, I would have never thought to clear that.

    Have a great day. Let me know if there’s anyway I can support you.

    Perfect, good to hear the issue at hand has been resolved.

Viewing 6 replies - 16 through 21 (of 21 total)
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