Productos no se a?aden al carrito

  • jessicacelimendiz

    (@jessicacelimendiz)


    3 days, 6 hours ago

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Hola, tengo un problema en los productos individuales de la web. Desde el archivo de la tienda pulsa sobre el botón A?adir al carrito y todo funciona correctamente, se a?ade al carrito. En cambio si yo abro cualquier producto de formar individual y pulsa sobre el botón A?adir a la cesta, lo único que ocurre es que se recarga la página, pero no a?ade el producto a la cesta. </font></font>

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>He probado de borrar caché, enlaces permanentes, desactivar todos los plugins, cambiar el tema… nada ha funcionado.</font></font>

    ### WordPress Environment ###

    WordPress address (URL): https://www.bendhora.com
    Site address (URL): https://www.bendhora.com
    WC Version: 9.7.1
    Legacy REST API Package Version: ? 1.0.5
    Action Scheduler Version: ? 3.9.0
    Log Directory Writable: ?
    WP Version: 6.7.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: ca
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.2.27
    PHP Post Max Size: 64 MB
    PHP Time Limit: 50000
    PHP Max Input Vars: 5000
    cURL Version: 7.74.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 8.0.36
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 9.7.1
    WC Database Prefix: efy3sz_
    Mida total de la base de dades: 99.79MB
    Mida de les dades de la base de dades: 78.02MB
    Mida de l'índex de la base de dades: 21.77MB
    efy3sz_woocommerce_sessions: Dades: 3.02MB + índex: 0.06MB + Motor InnoDB
    efy3sz_woocommerce_api_keys: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_woocommerce_attribute_taxonomies: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_woocommerce_downloadable_product_permissions: Dades: 0.02MB + índex: 0.06MB + Motor InnoDB
    efy3sz_woocommerce_order_items: Dades: 0.06MB + índex: 0.02MB + Motor InnoDB
    efy3sz_woocommerce_order_itemmeta: Dades: 0.22MB + índex: 0.25MB + Motor InnoDB
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    efy3sz_woocommerce_shipping_zone_methods: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
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    efy3sz_cli_cookie_scan: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
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    efy3sz_events_prices: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_events_qst_group: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_events_qst_group_rel: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
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    efy3sz_events_start_end: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_events_venue: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_events_venue_rel: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
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    efy3sz_ewwwio_queue: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_layerslider: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_layerslider_revisions: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_order_itemmeta: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_order_items: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_question_answermeta: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_question_answers: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_quiz_questions: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_review_logs: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_section_items: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_sections: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_sessions: Dades: 0.06MB + índex: 0.02MB + Motor InnoDB
    efy3sz_learnpress_user_itemmeta: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_learnpress_user_items: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_links: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_lps_lockdowns: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_lps_login_fails: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_mailchimp_carts: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
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    efy3sz_pmxi_hash: Dades: 0.06MB + índex: 0.00MB + Motor InnoDB
    efy3sz_pmxi_history: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_pmxi_images: Dades: 0.06MB + índex: 0.00MB + Motor InnoDB
    efy3sz_pmxi_imports: Dades: 0.17MB + índex: 0.00MB + Motor InnoDB
    efy3sz_pmxi_posts: Dades: 0.31MB + índex: 0.00MB + Motor InnoDB
    efy3sz_pmxi_templates: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_postmeta: Dades: 30.50MB + índex: 8.77MB + Motor InnoDB
    efy3sz_posts: Dades: 20.44MB + índex: 0.92MB + Motor InnoDB
    efy3sz_revslider_css: Dades: 0.13MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_css_bkp: Dades: 0.13MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_layer_animations: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_layer_animations_bkp: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_navigations: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_revslider_navigations_bkp: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_revslider_settings: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_revslider_sliders: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_sliders_bkp: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_slides: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_slides_bkp: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_revslider_static_slides: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_revslider_static_slides_bkp: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_term_relationships: Dades: 1.47MB + índex: 0.36MB + Motor InnoDB
    efy3sz_term_taxonomy: Dades: 0.09MB + índex: 0.11MB + Motor InnoDB
    efy3sz_termmeta: Dades: 0.05MB + índex: 0.03MB + Motor InnoDB
    efy3sz_terms: Dades: 0.08MB + índex: 0.09MB + Motor InnoDB
    efy3sz_tm_taskmeta: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_tm_tasks: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_uji_counter: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_uji_subscriptions: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_usermeta: Dades: 0.14MB + índex: 0.06MB + Motor InnoDB
    efy3sz_users: Dades: 0.02MB + índex: 0.05MB + Motor InnoDB
    efy3sz_wc_admin_note_actions: Dades: 0.08MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wc_admin_notes: Dades: 0.13MB + índex: 0.00MB + Motor InnoDB
    efy3sz_wc_category_lookup: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_wc_customer_lookup: Dades: 0.05MB + índex: 0.03MB + Motor InnoDB
    efy3sz_wc_download_log: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_wc_order_addresses: Dades: 0.02MB + índex: 0.06MB + Motor InnoDB
    efy3sz_wc_order_coupon_lookup: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_wc_order_operational_data: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_wc_order_product_lookup: Dades: 0.06MB + índex: 0.06MB + Motor InnoDB
    efy3sz_wc_order_stats: Dades: 0.05MB + índex: 0.05MB + Motor InnoDB
    efy3sz_wc_order_tax_lookup: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_wc_orders: Dades: 0.02MB + índex: 0.11MB + Motor InnoDB
    efy3sz_wc_orders_meta: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_wc_product_attributes_lookup: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wc_product_download_directories: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wc_product_meta_lookup: Dades: 0.11MB + índex: 0.20MB + Motor InnoDB
    efy3sz_wc_rate_limits: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wc_reserved_stock: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_wc_tax_rate_classes: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wc_webhooks: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wdi_feeds: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wdi_themes: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_wpbackitup_job_control: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_wpbackitup_job_items: Dades: 0.02MB + índex: 0.00MB + Motor InnoDB
    efy3sz_wpo_404_detector: Dades: 0.02MB + índex: 0.05MB + Motor InnoDB
    efy3sz_yith_wcwl: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_yith_wcwl_itemmeta: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_yith_wcwl_lists: Dades: 0.02MB + índex: 0.05MB + Motor InnoDB
    efy3sz_yoast_indexable: Dades: 2.48MB + índex: 0.84MB + Motor InnoDB
    efy3sz_yoast_indexable_hierarchy: Dades: 0.16MB + índex: 0.20MB + Motor InnoDB
    efy3sz_yoast_migrations: Dades: 0.02MB + índex: 0.02MB + Motor InnoDB
    efy3sz_yoast_primary_term: Dades: 0.02MB + índex: 0.03MB + Motor InnoDB
    efy3sz_yoast_seo_links: Dades: 0.14MB + índex: 0.11MB + Motor InnoDB
    efy3sz_yoast_seo_meta: Dades: 0.31MB + índex: 0.00MB + Motor InnoDB

    ### Post Type Counts ###

    amn_mi-lite: 3
    attachment: 1839
    custom_css: 1
    elementor_library: 20
    et_body_layout: 3
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 13
    et_template: 5
    et_theme_builder: 1
    event: 1013
    event-recurring: 34
    itsec-dash-card: 8
    itsec-dashboard: 2
    location: 79
    lp_course: 3
    lp_lesson: 30
    lp_quiz: 2
    nav_menu_item: 13
    oembed_cache: 6
    page: 26
    portfolio: 21
    post: 270
    product: 110
    products: 1
    product_variation: 149
    revision: 1008
    seedprod: 1
    shop_coupon: 4
    shop_order: 256
    staff: 9
    wp_global_styles: 2
    wp_navigation: 1
    wp_template: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (14) ###

    CookieYes | GDPR Cookie Consent: per CookieYes – 3.2.8
    Elementor Pro: per Elementor.com – 3.27.5
    Elementor: per Elementor.com – 3.27.6
    Facebook for WooCommerce: per Facebook – 3.4.1
    GTranslate: per Solucions de traducció multilingües basades en IA – 3.0.7
    Mailchimp for WooCommerce: per Mailchimp – 5.2
    Mailchimp: per Mailchimp – 1.6.3
    Make Section & Column Clickable Elementor: per Riyadh Ahmed – 2.1
    Google Analytics for WooCommerce: per WooCommerce – 2.1.13
    WooCommerce Legacy REST API: per WooCommerce – 1.0.5
    WooCommerce: per Automattic – 9.7.1
    Yoast SEO: per Equip Yoast – 24.6
    Google Analytics & Webmaster Tools: per WebShouters – 2.1
    YITH WooCommerce Wishlist: per YITH – 4.3.0

    ### Inactive Plugins (1) ###

    WP-Optimize - Clean, Compress, Cache: per TeamUpdraft
    DavidAnderson – 4.1.1


    ### Settings ###

    Legacy API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 dies
    Level threshold: –
    Log directory size: 17 KiB

    ### WC Pages ###

    Base de la botiga: #361 - /botiga/
    Cistella: #229 - /cart/ -  Conté el codi de substitució woocommerce_cart
    Finalitza la compra: #230 - /checkout/ -  Conté el codi de substitució woocommerce_checkout
    El meu compte: ? La pàgina no conté el codi de substitució [woocommerce_my_account].
    Termes i condicions: #7221 - /condicions-dus/

    ### Theme ###

    Name: Hello Elementor
    Version: 3.3.0
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ? – Si esteu modificant WooCommerce en un tema pare que no heu creat personalment
    us recomanem utilitzar un tema fill. Visualitza: com crear un tema fill

    Theme type: Tema clàssic
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    add-to-cart-with-options-stepper-layout

    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    blockified-add-to-cart

    Daily Cron: ? Next scheduled: 2025-03-07 14:47:31 +01:00
    Options: ?
    Notes: 174
    Onboarding: completed

    ### Action Scheduler ###

    Completat: 989
    Oldest: 2025-02-04 13:36:41 +0100
    Newest: 2025-03-07 13:10:42 +0100

    Ha fallat: 23
    Oldest: 2022-11-03 14:04:04 +0100
    Newest: 2025-01-30 12:13:47 +0100

    Pendent: 2
    Oldest: 2025-03-08 12:07:29 +0100
    Newest: 2025-03-08 12:07:35 +0100


    ### Status report information ###

    Generated at: 2025-03-07 13:12:34 +01:00
    `

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jessicacelimendiz,

    Thank you for contacting WooCommerce support.

    Hi, I have a problem in the individual products on the web. From the store archive click on the Add to cart button and everything works correctly, it is added to the cart. However, if I open any product individually and click on the Add to cart button, the only thing that happens is that the page reloads, but does not add the product to the cart. I have tried deleting cache, permalinks, deactivating all plugins, changing the theme… nothing has worked.

    I understand that the Add to Cart button works from the store archive, but on individual product pages, the page reloads without adding the product to the cart. You’ve already cleared the cache, reset permalinks, deactivated plugins, and changed the theme.

    Have you checked for error logs under WooCommerce > Status > Logs?
    If you find anything, please share with me.

    To troubleshoot further, could you disable all plugins, including Elementor, and keep only WooCommerce with the Storefront theme active so I can check again from my end. If testing on the live site isn’t feasible, consider creating a staging site using a plugin like WP Staging.

    Let me know how it goes. ??

    Best regards.

    Thread Starter jessicacelimendiz

    (@jessicacelimendiz)

    Hola Zubair Zahid

    Correcto a esto que me indicas.

    Entiendo que el botón Agregar al carrito funciona desde el archivo de la tienda, pero en las páginas de productos individuales, la página se vuelve a cargar sin agregar el producto al carrito. Ya borraste la memoria caché, restableciste los enlaces permanentes, desactivaste los complementos y cambiaste el tema.

    He realizado la prueba que me indicas, instalar el tema Storefront y desactivado todos los plugins excepto Woocommerce y he vuelto a realizar la prueba, pero aún así sigue sin funcionar. Lo he dejado activado el tema de Storefront para que puedas ver lo necesario.

    Por otro lado, hice una copia de seguridad y la subí a otro servidor bajo el subdominio (bendhora.jcdigital.es) para poder realizar más pruebas. ?Qué me encuentro en este subdominio? Pues que decido después de realizar los mismos pasos que con el dominio principal (bendhora.com) y no conseguir ningún cambio, elimino Woocommerce y vuelvo a instalarlo de nuevo. Aquí ya ocurre un cambio, puedo a?adir el producto al carrito desde la página de producto individual, pero surge otro problema que cuando recargo esa misma página aparece el siguiente mensaje:

    Confirmar el reenvío del formulario: La página que buscas ha utilizado la información que has especificado. Volver a la página podría provocar la repetición de alguna acción. ?Quieres continuar? PULSO CONTINUAR

    Se recarga la página y me a?ade una unidad más de ese producto al carrito. 

    Viendo el avance conseguido en el subdominio, al menos pudiendo a?adir el producto al carrito desde la página individual de producto, decido replicar el en dominio principal (borro Woocommerce y vuelvo a instalar) pero aún así no funciona.

    He revisado los registros de Woocommerce y lo único que veo es un fatal-errros que adjunto. Pero no estoy segura de si puede ser un error que ha aparecido al realizar las pruebas.


    2025-03-05T07:53:10+00:00 Crític Uncaught Error: Call to a member function get_gallery_image_ids() on bool in /homepages/7/d402906285/htdocs/wordpress/bendhora/wp-content/plugins/elementor/modules/ai/module.php:349  
    Context addicional
    {
        "error": {
            "type": 1,
            "file": "/homepages/7/d402906285/htdocs/wordpress/bendhora/wp-content/plugins/elementor/modules/ai/module.php",
            "line": 349
        },
        "remote-logging": true,
        "backtrace": [
            "",
            "#0 /homepages/7/d402906285/htdocs/wordpress/bendhora/wp-includes/class-wp-hook.php(324): Elementor\Modules\Ai\Module->get_product_images_ajax()",
            "#1 /homepages/7/d402906285/htdocs/wordpress/bendhora/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
            "#2 /homepages/7/d402906285/htdocs/wordpress/bendhora/wp-includes/plugin.php(517): WP_Hook->do_action()",
            "#3 /homepages/7/d402906285/htdocs/wordpress/bendhora/wp-admin/admin-ajax.php(192): do_action()",
            "#4 {main}",
            "thrown"
        ]
    }


    Muchas Gracias por tu ayuda, cualquier cosa que necesites no dudes en indicármelo

    Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @jessicacelimendiz ,

    I’m sorry you’re running into issues with the “Add to Cart” functionality on your single product pages. Based on the error log and the details you’ve shared, it looks like there’s a conflict related to the Elementor plugin, specifically with the get_gallery_image_ids() function. Since your product page appears to be customized using Elementor, that could be a contributing factor.

    To troubleshoot, I recommend following the steps outlined in this thread: [https://www.ads-software.com/support/topic/uncaught-error-call-to-a-member-function-get_gallery_image_ids-on-bool/#post-18255859] to see if it helps resolve the issue.

    After trying that, could you check if the “Add to Cart” button is working as expected?

    Let me know what you find, and I’d be happy to assist further if needed!

    Thread Starter jessicacelimendiz

    (@jessicacelimendiz)

    He probado esto que me indicas, pero sigue sin a?adir el producto en el carrito.

Viewing 4 replies - 1 through 4 (of 4 total)
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