Products are automatically being set to uncategorized

  • Hello, last week we changed over our websites theme. We didn’t do any new populating of any sort. We use an ERP system to sends product information to WooCommerce and was working before the change. Now it randomly updates products to “uncategorized” even though they have a category and even subcategory (which sub categories aren’t showing either). The developer of the ERP believes it’s not the ERPs fault but rather on Woos fault. I honestly have no idea what’s going, I would really appreciate some help. Attaching system report as well.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter austinhall

    (@austinhall)

    WordPress Environment

WordPress address (URL): https://cedmarine.com
Site address (URL): https://cedmarine.com
WC Version: 8.4.0
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API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #36170 - /new-shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Uncode
Version: 2.8.10.1
Author URL: https://www.undsgn.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: uncode/woocommerce/archive-product.php
uncode/woocommerce/cart/cart-item-data.php
uncode/woocommerce/cart/mini-cart.php
uncode/woocommerce/checkout/order-received.php
uncode/woocommerce/checkout/thankyou.php
uncode/woocommerce/content-product-cat.php
uncode/woocommerce/content-product.php
uncode/woocommerce/content-single-product.php
uncode/woocommerce/global/form-login.php
uncode/woocommerce/global/quantity-input.php
uncode/woocommerce/loop/add-to-cart.php
uncode/woocommerce/loop/loop-end.php
uncode/woocommerce/loop/loop-start.php
uncode/woocommerce/loop/pagination.php
uncode/woocommerce/myaccount/form-edit-account.php
uncode/woocommerce/myaccount/form-login.php
uncode/woocommerce/myaccount/form-lost-password.php
uncode/woocommerce/myaccount/form-reset-password.php
uncode/woocommerce/myaccount/my-account.php
uncode/woocommerce/myaccount/orders.php
uncode/woocommerce/notices/error.php
uncode/woocommerce/notices/notice.php
uncode/woocommerce/notices/success.php
uncode/woocommerce/order/order-details-customer.php
uncode/woocommerce/order/order-details.php
uncode/woocommerce/product-searchform.php
uncode/woocommerce/single-product/add-to-cart/external.php
uncode/woocommerce/single-product/add-to-cart/grouped.php
uncode/woocommerce/single-product/add-to-cart/simple.php
uncode/woocommerce/single-product/add-to-cart/variable.php
uncode/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
uncode/woocommerce/single-product/meta.php
uncode/woocommerce/single-product/price.php
uncode/woocommerce/single-product/product-image.php
uncode/woocommerce/single-product/product-thumbnails.php
uncode/woocommerce/single-product/rating.php
uncode/woocommerce/single-product/related.php
uncode/woocommerce/single-product/review.php
uncode/woocommerce/single-product/share.php
uncode/woocommerce/single-product/tabs/additional-information.php
uncode/woocommerce/single-product/tabs/description.php
uncode/woocommerce/single-product/tabs/tabs.php
uncode/woocommerce/single-product/up-sells.php
uncode/woocommerce/single-product-reviews.php
uncode/woocommerce/single-product.php
uncode/woocommerce/taxonomy-product-cat.php Admin

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Disabled Features: customize-store
minified-js
new-product-management-experience
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-03 20:24:20 -04:00
Options: ?
Notes: 14
Onboarding: completed Action Scheduler

Canceled: 1
Oldest: 2023-12-21 11:31:59 +0000
Newest: 2023-12-21 11:31:59 +0000

Complete: 178,167
Oldest: 2023-12-03 20:10:57 +0000
Newest: 2024-01-03 14:37:53 +0000

Failed: 4,263
Oldest: 2021-05-18 19:23:48 +0000
Newest: 2023-12-28 12:42:51 +0000

Pending: 2
Oldest: 2024-01-03 22:18:55 +0000
Newest: 2024-01-03 22:18:55 +0000 Status report information

Generated at: 2024-01-03 10:38:08 -04:00
    lisa

    (@contentiskey)

    for WooCommerce plugin specific guidance, start a topic for the team and community most familiar with the plugin’s operation – use this link: https://www.ads-software.com/support/plugin/woocommerce/

    • This reply was modified 10 months, 3 weeks ago by lisa.
    Thread Starter austinhall

    (@austinhall)

    Thank you for the reply, but this isn’t a Plugin issue

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Products are automatically being set to uncategorized’ is closed to new replies.