Products are no longer syncing since upgrade

Hey @gillybish22 ,

Thank you very much for reaching out to us. I’m sorry to hear that our plugin isn’t working as expected on your end.

First, my apologies for the delay in my response. We’ve been experiencing a high support volume lately, which has definitely slowed us down. We’re working feverishly to reach out to our merchants as soon as possible. We hope we’ll be back to our usual response time soon! I really appreciate your patience!

Regarding the issue you’ve encountered, could you please let me know a bit more regarding being unable to connect to Facebook with our plugin? Have you encountered any error messages while going through setup process? A screenshot would be super helpful if you can provide me with one. You can share it using a service like imgur.com or https://snipboard.io/.

Looking forward to your response.

Best regards,

Pit
SkyVerge

Hi Pit, this issue has now been resolved. But I now have a new issue – products that are no longer in my woocommerce product list are syncing with Facebook. How can I manage the catalogue of products which is shown to customers? I have tried removing them from the Facebook Catalogue but the re-add them again. Please can you help with this?

Hi @gillybish22,

Julie here, stepping in for Pit! I’m glad the original issue has been resolved, thanks for letting us know. ??

Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Many thanks,

Julie ??
SkyVerge

Hi Julie,

It says this about the Facebook for woocommerce
Facebook for WooCommerce: by Facebook – 2.0.5 – Installed version not tested with active version of WooCommerce 4.6.

Thanks,
Gill

Hi @gillybish22,

Thanks for that, though it would be quite helpful to have a better idea of your full system status. Would it be possible to send that over?

Thank you!

Julie ??
SkyVerge

Hey @gillybish22,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Marcus