Products as variants are swicthing back to simple

Hi there,

Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

Did this start happening recently, or are you adding these variable products for the first time?

Looking forward to hearing from you!

Ross

Hi Ross,

Yes it started from one on the other moment.

### WordPress Environment ###

WordPress address (URL): https://dehoutdraaierij.nl
Site address (URL): https://dehoutdraaierij.nl
WC Version: 4.5.1
REST API Version: ? 4.5.1
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.22
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 9000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB-0+deb10u1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.1
WC Database Prefix: 1hZySxp4_
Total Database Size: 293.66MB
Database Data Size: 197.51MB
Database Index Size: 96.15MB
1hZySxp4_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
1hZySxp4_woocommerce_order_items: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
1hZySxp4_woocommerce_order_itemmeta: Data: 8.52MB + Index: 9.03MB + Engine InnoDB
1hZySxp4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
1hZySxp4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_actionscheduler_actions: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
1hZySxp4_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_actionscheduler_logs: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
1hZySxp4_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_aelia_exchange_rates_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_akeeba_common: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_ak_params: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_ak_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_comments: Data: 5.52MB + Index: 8.05MB + Engine InnoDB
1hZySxp4_comments_fbseo: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_ewwwio_images: Data: 4.52MB + Index: 3.17MB + Engine InnoDB
1hZySxp4_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_lrgawidget_global_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_options: Data: 10.39MB + Index: 1.38MB + Engine InnoDB
1hZySxp4_postmeta: Data: 74.41MB + Index: 44.09MB + Engine InnoDB
1hZySxp4_posts: Data: 17.20MB + Index: 3.53MB + Engine InnoDB
1hZySxp4_redirection_404: Data: 4.02MB + Index: 6.19MB + Engine InnoDB
1hZySxp4_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
1hZySxp4_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
1hZySxp4_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_shiptimize: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_spbc_auth_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_spbc_backuped_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_spbc_backups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_spbc_firewall_data: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
1hZySxp4_spbc_firewall_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_spbc_scan_frontend: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_spbc_scan_links_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_spbc_scan_results: Data: 6.42MB + Index: 1.52MB + Engine InnoDB
1hZySxp4_spbc_scan_signatures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_spbc_traffic_control_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_termmeta: Data: 0.30MB + Index: 0.34MB + Engine InnoDB
1hZySxp4_terms: Data: 0.39MB + Index: 0.53MB + Engine InnoDB
1hZySxp4_term_relationships: Data: 2.45MB + Index: 1.47MB + Engine InnoDB
1hZySxp4_term_taxonomy: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
1hZySxp4_tinvwl_analytics: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
1hZySxp4_tinvwl_items: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_tinvwl_lists: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_usermeta: Data: 4.52MB + Index: 4.98MB + Engine InnoDB
1hZySxp4_users: Data: 0.23MB + Index: 0.23MB + Engine InnoDB
1hZySxp4_wcpdf_credit_note_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wcpdf_invoice_number: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wcpdf_proforma_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wc_customer_lookup: Data: 0.34MB + Index: 0.28MB + Engine InnoDB
1hZySxp4_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_wc_order_product_lookup: Data: 1.52MB + Index: 1.30MB + Engine InnoDB
1hZySxp4_wc_order_stats: Data: 0.47MB + Index: 0.41MB + Engine InnoDB
1hZySxp4_wc_order_tax_lookup: Data: 0.30MB + Index: 0.27MB + Engine InnoDB
1hZySxp4_wc_product_meta_lookup: Data: 1.48MB + Index: 0.83MB + Engine InnoDB
1hZySxp4_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_wfconfig: Data: 1.42MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wffilemods: Data: 25.58MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wfhits: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_wfissues: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
1hZySxp4_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
1hZySxp4_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_wfstatus: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
1hZySxp4_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
1hZySxp4_yoast_indexable: Data: 3.52MB + Index: 2.39MB + Engine InnoDB
1hZySxp4_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
1hZySxp4_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
1hZySxp4_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
1hZySxp4_yoast_seo_links: Data: 0.22MB + Index: 0.11MB + Engine InnoDB
1hZySxp4_yoast_seo_meta: Data: 0.27MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1126
avia_framework_post: 12
custom_css: 1
customize_changeset: 3
ecwd_calendar: 3
ecwd_event: 5
ecwd_venue: 1
elementor_library: 1
mc4wp-form: 2
mep_events: 1
mts_notification_bar: 2
nav_menu_item: 100
oembed_cache: 72
option-tree: 1
page: 28
polylang_mo: 3
post: 7
product: 1435
product_variation: 3112
pronamic_gateway: 1
pronamic_payment: 1781
revision: 299
shop_coupon: 16
shop_order: 4622
shop_order_refund: 60
was: 75

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

Polylang: by WP SYNTEX – 2.8.2
Akeeba Backup Professional for WordPress: by Akeeba Ltd – 7.3.0.1
PublishPress Capabilities: by PublishPress – 1.9.12
Classic Editor: by WordPress Contributors – 1.6
Elementor Pro: by Elementor.com – 3.0.4
Elementor: by Elementor.com – 3.0.7
EWWW Image Optimizer: by Exactly WWW – 5.7.0
Invisible reCaptcha: by Mihai Chelaru – 1.2.3
Jetpack by WordPress.com: by Automattic – 8.9
Loco Translate: by Tim Whitlock – 2.4.3
Mollie Payments for WooCommerce: by Mollie – 5.8.3
My Custom Functions: by Space X-Chimp – 4.43
PixelYourSite: by PixelYourSite – 7.1.13
Redirection: by John Godley – 4.8
Shiptimize for WooCommerce: by Shiptimize – 3.1.2 – Installed version not tested with active version of WooCommerce 4.5.1
Shop as Client for WooCommerce: by Webdados – 1.6.4 – Installed version not tested with active version of WooCommerce 4.5.1
Simple Share Buttons Adder: by Simple Share Buttons – 8.0.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
TI WooCommerce Wishlist: by TemplateInvaders – 1.21.6 – Installed version not tested with active version of WooCommerce 4.5.1
Ultimate Addons for Elementor: by Brainstorm Force – 1.26.4
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5 – Installed version not tested with active version of WooCommerce 4.5.1
Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Customizer: by SkyVerge – 2.7.4 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce EU VAT Assistant: by Aelia – 1.14.7.200904
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1
WooCommerce PDF Invoices & Packing Slips Professional: by Ewout Fernhout – 2.1.1 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce: by Automattic – 4.5.1 (update to version 4.5.2 is available)
Wordfence Security: by Wordfence – 7.4.11
WordPress Notification Bar: by SeedProd – 1.3.10
Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.1
WP Notification Bars: by MyThemeShop – 1.0.5

### Inactive Plugins (10) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Lara's Google Analytics: by Amr M. Ibrahim – 3.3.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Pronamic Pay: by Pronamic – 6.3.2
SEO Facebook Comments: by Fabio Zaffani – 1.5.2
WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.5.1 – Network enabled
WooCommerce PDF Invoices & Packing Slips to Dropbox: by Ewout Fernhout – 2.0.2 – Installed version not tested with active version of WooCommerce 4.5.1
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.4.4
WP Fastest Cache: by Emre Vona – 0.9.1.0
WP Fastest Cache Premium: by Emre Vona – 1.5.9

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

akeeba-backup-coreupdate.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Basket: #90 - /winkelmand/
Checkout: #91 - /afrekenen/
My account: #92 - /mijn-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Enfold
Version: 4.7.4
Author URL: https://kriesi.at
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 408
Oldest: 2020-08-16 17:05:13 +0200
Newest: 2020-09-16 07:49:58 +0200

Hi again,

Thanks for sending that system status report over to us. I wasn’t able to replicate this on my site, so let’s make sure that nothing is conflicting with WooCommerce here.

To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

Let us know how this goes!

Ross

Hi again,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

Best,

Ross