Products don’t delete from feed

  • Resolved oskariuotinen

    (@oskariuotinen)


    3 years, 1 month ago

    Hi!

    The problem is that when products are removed or hidden from Woocommerce they still remain in the product feed. Also when searching certain products in Facebook Business Manager Commerce Manager’s Catalog->Items they are not found. But when you go to Catalog->Data Sources->WooCommerce Integration->Items and search from there the products are found.

    The plugin is version 2.6.5.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)

  • Hi, what is the solution for deleting products from the facebook catalog that have already been deleted in woocommerce?

    I obviously cannot use the “delete on facebook” feature for those.
    Manually deleting from facebook is not possible because it’s greyed out.

    We spend a lot of money on advertising on facebook and instagram, so I cannot risk losing any data by disconnecting the plugin or setting up a new catalog.

    Plugin Support Rafy a11n

    (@nawaz0705)

    Hi @dlf123

    Feel free to create a new forum thread, and we will be happy to investigate your case separately.

    Thank you for your understanding.

Viewing 2 replies - 16 through 17 (of 17 total)
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