• Resolved louisapple

    (@louisapple)


    hi, there

    I got notice from merchant center that some of the products are disapproved due to “Missing shipping weight” but upon checking the feed file i can see they were not there and has nothing to do with weight, and they are all from the same category? How this happened please advise many thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @louisapple,

    Can you please ensure that the products in question have the shipping weight defined and that this is mapped in your feed?

    If you’re still having trouble with it, please ensure you are updated to the latest version of Product Feed PRO. You might also like to paste your debug log to us to help us check on it: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/

    Thread Starter louisapple

    (@louisapple)

    Yes i have the lastest version

    I found those items with error were not in the feed at all , i only set item less than 30 pcs excluded not sure why those more than that is still excluded

    September 15, 2024, 11:53 pm Array ( [PHP] => 7.4 [Wordpress] => 6.6.1 [WooCommerce] => 9.2.3 [WooCommerce Product Feed PRO] => 13.3.6 ) Array ( [Single products] => 173 [Variation products] => 897 [Total products] => 1070 ) Array ( [330165] => AdTribes\PFP\Factories\Product_Feed Object ( [id:protected] => 330165 [title:protected] => Igrab google shopping feed [post_status:protected] => publish [post_type:protected] => adt_product_feed [context:protected] => edit [data:protected] => Array ( [status] => ready [country] => AU [channel_hash] => d4cb75caae5a73ac6b01171816b33bfb [channel] => Array ( [channel_hash] => d4cb75caae5a73ac6b01171816b33bfb [name] => Google Shopping [fields] => google_shopping [taxonomy] => google_shopping [utm_source] => Google Shopping [type] => Advertising ) [file_name] => uS5a0LkKGfMoO9rZOwWN1mvHINr7H98s [file_format] => xml [file_url] => https://www.igrab.com.au/wp-content/uploads/woo-product-feed-pro/xml/uS5a0LkKGfMoO9rZOwWN1mvHINr7H98s.xml [delimiter] => , [refresh_interval] => daily [refresh_only_when_product_changed] => 1 [create_preview] => [include_product_variations] => 1 [only_include_default_product_variation] => [only_include_lowest_product_variation] => [products_count] => 1070 [total_products_processed] => 0 [utm_enabled] => [utm_source] => Google Shopping [utm_medium] => cpc [utm_campaign] => Igrab google shopping feed [utm_term] => id [utm_content] => [utm_total_product_orders_lookback] => 0 [attributes] => Array ( [0] => Array ( [rowCount] => 0 [attribute] => g:id [prefix] => [mapfrom] => id [suffix] => ) [1] => Array ( [rowCount] => 1 [attribute] => g:title [prefix] => [mapfrom] => title [suffix] => ) [2] => Array ( [rowCount] => 2 [attribute] => g:description [prefix] => [mapfrom] => short_description [suffix] => ) [3] => Array ( [rowCount] => 3 [attribute] => g:link [prefix] => [mapfrom] => link [suffix] => ) [4] => Array ( [rowCount] => 4 [attribute] => g:image_link [prefix] => [mapfrom] => image [suffix] => ) [5] => Array ( [rowCount] => 5 [attribute] => g:availability [prefix] => [mapfrom] => availability [suffix] => ) [6] => Array ( [rowCount] => 6 [attribute] => g:price [prefix] => AUD [mapfrom] => price [suffix] => ) [7] => Array ( [rowCount] => 7 [attribute] => g:google_product_category [prefix] => [mapfrom] => categories [suffix] => ) [8] => Array ( [rowCount] => 8 [attribute] => g:product_type [prefix] => [mapfrom] => raw_categories [suffix] => ) [9] => Array ( [rowCount] => 9 [attribute] => g:brand [prefix] => [mapfrom] => [suffix] => ) [10] => Array ( [rowCount] => 10 [attribute] => g:gtin [prefix] => [mapfrom] => [suffix] => ) [11] => Array ( [rowCount] => 11 [attribute] => g:mpn [prefix] => [mapfrom] => sku [suffix] => ) [12] => Array ( [rowCount] => 12 [attribute] => g:identifier_exists [prefix] => [mapfrom] => false [static_value] => true [suffix] => ) [13] => Array ( [rowCount] => 13 [attribute] => g:condition [prefix] => [mapfrom] => condition [suffix] => ) [14] => Array ( [rowCount] => 14 [attribute] => g:item_group_id [prefix] => [mapfrom] => item_group_id [suffix] => ) [15] => Array ( [rowCount] => 15 [attribute] => g:shipping_weight [prefix] => [mapfrom] => weight [suffix] => ) [16] => Array ( [rowCount] => 16 [attribute] => g:product_type [prefix] => [mapfrom] => categories [suffix] => ) [17] => Array ( [rowCount] => 17 [attribute] => g:color [prefix] => [mapfrom] => pa_colour [suffix] => ) [18] => Array ( [rowCount] => 18 [attribute] => g:material [prefix] => [mapfrom] => custom_attributes_material [suffix] => ) [19] => Array ( [rowCount] => 19 [attribute] => [prefix] => [mapfrom] => [suffix] => ) ) [mappings] => Array ( [175] => Array ( [rowCount] => 175 [categoryId] => 175 [criteria] => Bathroom [map_to_category] => ) [190] => Array ( [rowCount] => 190 [categoryId] => 190 [criteria] => Toilet Roll Holders [map_to_category] => 584 ) [177] => Array ( [rowCount] => 177 [categoryId] => 177 [criteria] => Towel Hooks [map_to_category] => 2034 ) [176] => Array ( [rowCount] => 176 [categoryId] => 176 [criteria] => Towel Rails [map_to_category] => 586 ) [10] => Array ( [rowCount] => 10 [categoryId] => 10 [criteria] => Architectural collection [map_to_category] => 4700 ) [148] => Array ( [rowCount] => 148 [categoryId] => 148 [criteria] => Kitchen knobs [map_to_category] => 4700 ) [141] => Array ( [rowCount] => 141 [categoryId] => 141 [criteria] => Lip pull Collection [map_to_category] => 4700 ) [28] => Array ( [rowCount] => 28 [categoryId] => 28 [criteria] => Porcelain collection [map_to_category] => 4700 ) [14] => Array ( [rowCount] => 14 [categoryId] => 14 [criteria] => Chrome & white porcelain [map_to_category] => 4700 ) [109] => Array ( [rowCount] => 109 [categoryId] => 109 [criteria] => Birdcage Handles [map_to_category] => 4700 ) [22] => Array ( [rowCount] => 22 [categoryId] => 22 [criteria] => Crystal collection [map_to_category] => 4700 ) [178] => Array ( [rowCount] => 178 [categoryId] => 178 [criteria] => Flush handle pulls [map_to_category] => 4700 ) [202] => Array ( [rowCount] => 202 [categoryId] => 202 [criteria] => Trade Project Pack [map_to_category] => 4700 ) [27] => Array ( [rowCount] => 27 [categoryId] => 27 [criteria] => Kitchen handles Clearance [map_to_category] => 4700 ) [200] => Array ( [rowCount] => 200 [categoryId] => 200 [criteria] => Kitchen tapware [map_to_category] => 2032 – Hardware > Plumbing > Plumbing Fixtures > Faucets ) [146] => Array ( [rowCount] => 146 [categoryId] => 146 [criteria] => Brass handles collection [map_to_category] => 4700 ) [143] => Array ( [rowCount] => 143 [categoryId] => 143 [criteria] => Premium kitchen handles [map_to_category] => 4700 ) [20] => Array ( [rowCount] => 20 [categoryId] => 20 [criteria] => Vintage collection [map_to_category] => 4700 ) [12] => Array ( [rowCount] => 12 [categoryId] => 12 [criteria] => Black & white porcelain [map_to_category] => 4700 ) [29] => Array ( [rowCount] => 29 [categoryId] => 29 [criteria] => Provincial Collection [map_to_category] => 4700 ) [45] => Array ( [rowCount] => 45 [categoryId] => 45 [criteria] => Provincial porcelain [map_to_category] => 4700 ) [173] => Array ( [rowCount] => 173 [categoryId] => 173 [criteria] => Furniture legs [map_to_category] => 6911 – Furniture > Table Accessories > Table Legs ) ) [rules] => Array ( ) [filters] => Array ( [1673502475446] => Array ( [rowCount] => 1673502475446 [attribute] => availability [condition] => = [criteria] => out of stock [than] => exclude ) [1673502513790] => Array ( [rowCount] => 1673502513790 [attribute] => quantity [condition] => < [criteria] => 30 [than] => exclude ) ) [history_products] => Array ( [8] => Array ( [07 Sep 2024 07:33:17] => 611 ) [9] => Array ( [08 Sep 2024 07:33:48] => 609 ) [10] => Array ( [09 Sep 2024 07:33:03] => 608 ) [11] => Array ( [10 Sep 2024 07:33:16] => 608 ) [12] => Array ( [11 Sep 2024 07:33:19] => 610 ) [13] => Array ( [12 Sep 2024 07:32:46] => 609 ) [14] => Array ( [13 Sep 2024 00:15:37] => 608 ) [15] => Array ( [13 Sep 2024 07:33:10] => 605 ) [16] => Array ( [14 Sep 2024 07:33:44] => 605 ) [17] => Array ( [15 Sep 2024 07:32:50] => 605 ) ) [ship_suffix] => [last_updated] => 15 Sep 2024 07:32:49 [legacy_project_hash] => uS5a0LkKGfMoO9rZOwWN1mvHINr7H98s ) ) [330166] => AdTribes\PFP\Factories\Product_Feed Object ( [id:protected] => 330166 [title:protected] => Igrab google shopping local ad [post_status:protected] => draft [post_type:protected] => adt_product_feed [context:protected] => edit [data:protected] => Array ( [status] => ready [country] => AU [channel_hash] => 26e3e513a3ee25a114910f1e8c619c48 [channel] => Array ( [channel_hash] => 26e3e513a3ee25a114910f1e8c619c48 [name] => Google Local Products [fields] => google_local_products [taxonomy] => google_shopping [utm_source] => Google Local Products [type] => Advertising ) [file_name] => 2ChiK4ik07qoXDpnpDZNR7BzHcPtxJ2D [file_format] => xml [file_url] => https://www.igrab.com.au/wp-content/uploads/woo-product-feed-pro/xml/2ChiK4ik07qoXDpnpDZNR7BzHcPtxJ2D.xml [delimiter] => [refresh_interval] => daily [refresh_only_when_product_changed] => 1 [create_preview] => [include_product_variations] => 1 [only_include_default_product_variation] => [only_include_lowest_product_variation] => [products_count] => 1070 [total_products_processed] => 0 [utm_enabled] => [utm_source] => Google Local Products [utm_medium] => cpc [utm_campaign] => Igrab google shopping local ad [utm_term] => id [utm_content] => [utm_total_product_orders_lookback] => 0 [attributes] => Array ( [0] => Array ( [rowCount] => 0 [attribute] => g:id [prefix] => [mapfrom] => id [suffix] => ) [1] => Array ( [rowCount] => 1 [attribute] => g:title [prefix] => [mapfrom] => title [suffix] => ) [2] => Array ( [rowCount] => 2 [attribute] => g:description [prefix] => [mapfrom] => short_description [suffix] => ) [3] => Array ( [rowCount] => 3 [attribute] => g:image_link [prefix] => [mapfrom] => image [suffix] => ) [4] => Array ( [rowCount] => 4 [attribute] => g:price [prefix] => [mapfrom] => regular_price [suffix] => ) [5] => Array ( [rowCount] => 5 [attribute] => g:sale_price [prefix] => [mapfrom] => sale_price [suffix] => ) [7] => Array ( [rowCount] => 7 [attribute] => [prefix] => [mapfrom] => [suffix] => ) ) [mappings] => Array ( [190] => Array ( [rowCount] => 190 [categoryId] => 190 [criteria] => Toilet Roll Holders [map_to_category] => 584 ) [177] => Array ( [rowCount] => 177 [categoryId] => 177 [criteria] => Towel Hooks [map_to_category] => 2034 ) [176] => Array ( [rowCount] => 176 [categoryId] => 176 [criteria] => Towel Rails [map_to_category] => 586 ) [10] => Array ( [rowCount] => 10 [categoryId] => 10 [criteria] => Architectural collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [146] => Array ( [rowCount] => 146 [categoryId] => 146 [criteria] => Brass handles collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [236] => Array ( [rowCount] => 236 [categoryId] => 236 [criteria] => Black Handles Collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [148] => Array ( [rowCount] => 148 [categoryId] => 148 [criteria] => Kitchen knobs [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [141] => Array ( [rowCount] => 141 [categoryId] => 141 [criteria] => Lip pull Collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [143] => Array ( [rowCount] => 143 [categoryId] => 143 [criteria] => Premium kitchen handles [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [237] => Array ( [rowCount] => 237 [categoryId] => 237 [criteria] => Timber handles collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [20] => Array ( [rowCount] => 20 [categoryId] => 20 [criteria] => Vintage collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [28] => Array ( [rowCount] => 28 [categoryId] => 28 [criteria] => Porcelain collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [12] => Array ( [rowCount] => 12 [categoryId] => 12 [criteria] => Black & white porcelain [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [14] => Array ( [rowCount] => 14 [categoryId] => 14 [criteria] => Chrome & white porcelain [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [29] => Array ( [rowCount] => 29 [categoryId] => 29 [criteria] => Provincial Collection [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [109] => Array ( [rowCount] => 109 [categoryId] => 109 [criteria] => Birdcage Handles [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [45] => Array ( [rowCount] => 45 [categoryId] => 45 [criteria] => Provincial porcelain [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [178] => Array ( [rowCount] => 178 [categoryId] => 178 [criteria] => Flush handle pulls [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [202] => Array ( [rowCount] => 202 [categoryId] => 202 [criteria] => Trade Project Pack [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [27] => Array ( [rowCount] => 27 [categoryId] => 27 [criteria] => Kitchen handles Clearance [map_to_category] => 4700 – Hardware > Hardware Accessories > Cabinet Hardware > Cabinet Knobs & Handles ) [200] => Array ( [rowCount] => 200 [categoryId] => 200 [criteria] => Kitchen tapware [map_to_category] => 2032 – Hardware > Plumbing > Plumbing Fixtures > Faucets ) [173] => Array ( [rowCount] => 173 [categoryId] => 173 [criteria] => Furniture legs [map_to_category] => 6911 – Furniture > Table Accessories > Table Legs ) ) [rules] => Array ( ) [filters] => Array ( [1708383940771] => Array ( [rowCount] => 1708383940771 [attribute] => availability [condition] => = [criteria] => out of stock [than] => exclude ) [1708383941747] => Array ( [rowCount] => 1708383941747 [attribute] => quantity [condition] => < [criteria] => 30 [than] => exclude ) ) [history_products] => Array ( [1] => Array ( [31 Aug 2024 07:33:42] => 590 ) [2] => Array ( [01 Sep 2024 07:34:07] => 590 ) [3] => Array ( [02 Sep 2024 07:33:13] => 588 ) [4] => Array ( [03 Sep 2024 07:33:30] => 586 ) [5] => Array ( [04 Sep 2024 07:33:14] => 584 ) [6] => Array ( [05 Sep 2024 07:33:22] => 611 ) [7] => Array ( [06 Sep 2024 07:33:38] => 611 ) [8] => Array ( [07 Sep 2024 07:33:17] => 611 ) [9] => Array ( [08 Sep 2024 07:33:48] => 609 ) [10] => Array ( [09 Sep 2024 07:33:03] => 608 ) ) [ship_suffix] => [last_updated] => 09 Sep 2024 07:32:55 [legacy_project_hash] => 2ChiK4ik07qoXDpnpDZNR7BzHcPtxJ2D ) ) [330164] => AdTribes\PFP\Factories\Product_Feed Object ( [id:protected] => 330164 [title:protected] => facebook feed [post_status:protected] => draft [post_type:protected] => adt_product_feed [context:protected] => edit [data:protected] => Array ( [status] => ready [country] => AU [channel_hash] => a80023c048bcf50aa70821992617d970 [channel] => Array ( [channel_hash] => a80023c048bcf50aa70821992617d970 [name] => Facebook Catalog Feed / Instagram [fields] => facebook_drm [taxonomy] => google_shopping [utm_source] => Facebook Catalog Feed [type] => Advertising ) [file_name] => ZVIHufcPweOcxjMvEweUgnHH2CiZPP2H [file_format] => xml [file_url] => https://www.igrab.com.au/wp-content/uploads/woo-product-feed-pro/xml/ZVIHufcPweOcxjMvEweUgnHH2CiZPP2H.xml [delimiter] => [refresh_interval] => daily [refresh_only_when_product_changed] => 1 [create_preview] => [include_product_variations] => 1 [only_include_default_product_variation] => [only_include_lowest_product_variation] => [products_count] => 1070 [total_products_processed] => 0 [utm_enabled] => [utm_source] => Facebook Catalog Feed / Instagram [utm_medium] => cpc [utm_campaign] => facebook feed [utm_term] => id [utm_content] => [utm_total_product_orders_lookback] => 0 [attributes] => Array ( [0] => Array ( [rowCount] => 0 [attribute] => g:id [prefix] => [mapfrom] => id [suffix] => ) [1] => Array ( [rowCount] => 1 [attribute] => g:availability [prefix] => [mapfrom] => availability [suffix] => ) [2] => Array ( [rowCount] => 2 [attribute] => g:condition [prefix] => [mapfrom] => condition [suffix] => ) [3] => Array ( [rowCount] => 3 [attribute] => g:description [prefix] => [mapfrom] => short_description [suffix] => ) [4] => Array ( [rowCount] => 4 [attribute] => g:image_link [prefix] => [mapfrom] => image [suffix] => ) [5] => Array ( [rowCount] => 5 [attribute] => g:link [prefix] => [mapfrom] => link [suffix] => ) [6] => Array ( [rowCount] => 6 [attribute] => g:title [prefix] => [mapfrom] => mother_title [suffix] => ) [7] => Array ( [rowCount] => 7 [attribute] => g:price [prefix] => AUD [mapfrom] => price [suffix] => ) [8] => Array ( [rowCount] => 8 [attribute] => g:brand [prefix] => [mapfrom] => [suffix] => ) [9] => Array ( [rowCount] => 9 [attribute] => g:identifier_exists [prefix] => [mapfrom] => calculated [suffix] => ) [10] => Array ( [rowCount] => 10 [attribute] => g:item_group_id [prefix] => [mapfrom] => item_group_id [suffix] => ) [11] => Array ( [rowCount] => 11 [attribute] => g:google_product_category [prefix] => [mapfrom] => categories [suffix] => ) [12] => Array ( [rowCount] => 12 [attribute] => g:product_type [prefix] => [mapfrom] => category_path [suffix] => ) [13] => Array ( [rowCount] => 13 [attribute] => g:brand [prefix] => [mapfrom] => igrab [static_value] => true [suffix] => ) ) [mappings] => Array ( [190] => Array ( [rowCount] => 190 [categoryId] => 190 [criteria] => Toilet Roll Holders [map_to_category] => 584 ) [177] => Array ( [rowCount] => 177 [categoryId] => 177 [criteria] => Towel Hooks [map_to_category] => 2034 ) [176] => Array ( [rowCount] => 176 [categoryId] => 176 [criteria] => Towel Rails [map_to_category] => 586 ) [10] => Array ( [rowCount] => 10 [categoryId] => 10 [criteria] => Architectural collection [map_to_category] => 4700 ) [146] => Array ( [rowCount] => 146 [categoryId] => 146 [criteria] => Brass handles collection [map_to_category] => 4700 ) [148] => Array ( [rowCount] => 148 [categoryId] => 148 [criteria] => Kitchen knobs [map_to_category] => 4700 ) [141] => Array ( [rowCount] => 141 [categoryId] => 141 [criteria] => Lip pull Collection [map_to_category] => 4700 ) [143] => Array ( [rowCount] => 143 [categoryId] => 143 [criteria] => Premium kitchen handles [map_to_category] => 4700 ) [20] => Array ( [rowCount] => 20 [categoryId] => 20 [criteria] => Vintage collection [map_to_category] => 4700 ) [12] => Array ( [rowCount] => 12 [categoryId] => 12 [criteria] => Black & white porcelain [map_to_category] => 4700 ) [14] => Array ( [rowCount] => 14 [categoryId] => 14 [criteria] => Chrome & white porcelain [map_to_category] => 4700 ) [29] => Array ( [rowCount] => 29 [categoryId] => 29 [criteria] => Provincial Collection [map_to_category] => 4700 ) [109] => Array ( [rowCount] => 109 [categoryId] => 109 [criteria] => Birdcage Handles [map_to_category] => 4700 ) [45] => Array ( [rowCount] => 45 [categoryId] => 45 [criteria] => Provincial porcelain [map_to_category] => 4700 ) [202] => Array ( [rowCount] => 202 [categoryId] => 202 [criteria] => Trade Project Pack [map_to_category] => 4700 ) [27] => Array ( [rowCount] => 27 [categoryId] => 27 [criteria] => Kitchen handles Clearance [map_to_category] => 4700 ) [200] => Array ( [rowCount] => 200 [categoryId] => 200 [criteria] => Kitchen tapware [map_to_category] => 2032 ) ) [rules] => Array ( ) [filters] => Array ( [1675834322601] => Array ( [rowCount] => 1675834322601 [attribute] => availability [condition] => = [criteria] => out of stock [than] => exclude ) [1675834339660] => Array ( [rowCount] => 1675834339660 [attribute] => quantity [condition] => < [criteria] => 30 [than] => exclude ) ) [history_products] => Array ( [18 May 2023 00:50] => 531 [03 Jun 2023 05:11] => 579 [22 Aug 2023 00:10] => 562 [21 Nov 2023 05:53] => 584 [02 Feb 2024 04:28] => 593 [11 Feb 2024 22:16] => 591 [25 Aug 2024 10:20] => 82532 [26 Aug 2024 07:19] => 596 [27 Aug 2024 07:19] => 595 [28 Aug 2024 07:20] => 591 ) [ship_suffix] => [last_updated] => 28 Aug 2024 07:20 [legacy_project_hash] => ZVIHufcPweOcxjMvEweUgnHH2CiZPP2H ) ) )

    Thread Starter louisapple

    (@louisapple)

    can you help with that

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