Products get removed from cart automatically

Hi @raihanwork,

This is unusual and the first time I’ve heard of such an issue. I just tried this on your site, and the products stayed in the cart. I’m from Venezuela, not the US, but still from this side of the world, though. Maybe one of my colleagues from the US can test this, too.

Update: I also tried with a VPN for the US and I didn’t find any issues adding products to the cart.

In the meantime, if you happen to have a video from any of your customers (or any acquaintance you may have in the US who can test this), that’d be great to better understand the issue.

Additioanally, may I ask, do you have any caching plugin? And/or are you using Geolocating on your site? And are your WooCommerce, WordPress and theme all up to date?

Thanks!
-OP

• This reply was modified 4 months, 2 weeks ago by omarfpg a11n.

Please check this video:?https://streamable.com/kmlfwk

Also, I am not using any caching plugin. and Geolocate option is turned off it’s shop default location.

• This reply was modified 4 months, 2 weeks ago by raihanwork. Reason: Added Info

Hi @raihanwork

I tried to reproduce the issue on your website, but everything appears to be working perfectly on Chrome, Firefox, and Safari.

From the video you provided, I can see the issue you’re describing. This is indeed unusual and may be related to a theme or plugin conflict.

Since you confirmed that you’re not using any caching plugin and that geolocation is disabled, I would recommend performing a conflict test.

• Temporarily switch your theme to Storefront or Twenty Twenty-Four
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Additionally, did you notice any JavaScript errors in your browser console? Or perhaps, did you see any activity happening in the network tab while quantity was removed?

I hope that helps! Let me know once you have done a conflict test!

Are you trying from united states?

Also, Give me some time to check and implement everything you’ve said

Hi there @raihanwork ??

Per the site’s source code, it uses WooCommerce version 9.0.2, and the Astra theme version 4.7.2 – both at their latest versions.

Moreover, I went ahead with adding an 8 box product to cart without issues. Below, I am attaching a screenshot, for reference.

Give me some time to check and implement everything you’ve said

Of course. We’ll be around when you’re ready.

Hello raihanwork

Thank you for your reply.

Are you trying from united states?

This was not tried from the United States.
However, one of my colleagues did try using a US-based VPN server and did not find any issues.

I also tested the site (from Pakistan) and the cart appears to be working fine.
Since we have tested it from three different countries, the issue might be related to the cache on your device.

Please go ahead with the tests suggested in the last message and let me know about your findings.
I am here for your assistance. ??

Best regards.

@raihanwork please don’t offer to log in onto your site, even if this is staging one

Just to add, @raihanwork , I’d recommend considering going ahead with performing a conflict test, as detailed here, at this point.

This appears to be due to a theme/plugin conflict, and that’s the way to discover the culprit.

I hope this helps! Let us know how it goes.

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP