Products not automatically sinced to Google

Hi there @mauguste ??

Thank you for reaching out. I’d be happy to help you with this.

Also, when i try to sync & show manually some product whose the “not synced” status “of my feed, it doesnt work either.

https://drive.google.com/file/d/1EqLucsYpWaqSIYxWgEvryqyqSSaCviXH/view?usp=sharing

As a first step, let’s make sure that the currently identified issues are resolved.

I have completed my free listings setup but i noticed my products are not automatically synced to Google. How can I do to make it work automatically?

https://drive.google.com/file/d/1LLMlQ8OBf0sle5zWJg0Fzw-J28i-TgHi/view?usp=sharing

From the screenshot you are sharing, I can see that, while sync is in progress, 72 listings have not synced. The issue appears to be with a valid gtin value is not provided.

Feel free to check out the related documentation section, linked here, on how to go about resolving this.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

• This reply was modified 1 year, 4 months ago by anastas10s. Reason: typo

Thank you for your response,

I’ve added some GTIN but it appears that it is still not synced with google. For instance, as you can see here, i added a valid GTIN to my product:

https://drive.google.com/file/d/1dGcQFc4zGmT9I1ARfi84jN_WOlmYgE5V/view

This GTIN is currently valid : https://drive.google.com/file/d/1cSI7a6JIGPPkd4usPFWue-rx9QGJgZA-/view

But when I save the modifications after added the GTIN, I can still notice that it is still not synced with google because of the issue of gtin not valid : https://drive.google.com/file/d/1X93Qm4mS5Ctxv6li0yC7D2Ay_BZ__rrv/view

What’s more, I don’t have all the GTINs because some of the manufacturers whose products I resell don’t have them. How do I go about this? I noticed in GMC there is a checkbox to inform Google we don’t have GTIN. If i check this box, is the information will synchronised with woocommerce? Si ce n’est pas le cas, comme je fais pour synchronisé mes produits vers GMC si je n’ai pas de GTIN?

https://drive.google.com/file/d/1s64rvGLhlcMu-gf4fRZWC7oRLguKzdrP/view

Hi @mauguste,

It looks like you’ve done the correct steps by adding the GTIN to your products. Sometimes, the changes may take a while to reflect, so I recommend waiting a bit. If the problem persists, please clear your site and browser cache, then try again. Detailed information can be found here: https://woo.com/document/google-listings-and-ads/faqs/#section-8

If some of your products don’t have a GTIN, you can still list them on Google. When you’re creating a product in WooCommerce, leave the GTIN field blank. This should allow you to list your products without a GTIN. Detailed information can be found here: https://woo.com/document/google-listings-and-ads/faqs/#section-11

I hope this helps. If you have any other questions, please let us know.