Products not showing in category

  • Resolved Gerwin

    (@silhouette2018)


    6 years, 9 months ago

    Hi there!

    I don’t know if I’m posting in the right support topic…. if not: can you please move it to the right one?

    We have some problembs with products not showing up in their category’s.
    With most products we don’t have any problem, but some do ?? And I can’t figure out what the problem is.

    For instance our product SKU 2638-10-054 – Black overknee bootin PU:
    – It is shown on our ‘Newest products’ page – first picture – https://silhouette.nl/nieuwste-hoge-hakken/
    – It is shown in the product category with filter on (for example black or a size) – again first picture – https://silhouette.nl/cat/laarzen/over-de-knielaarzen?filters%5Bkleuren%5D=52,54
    – It is NOT shown in the product category without filter –
    https://silhouette.nl/cat/laarzen/over-de-knielaarzen/

    For it’s patent counterpart there is no problem! It is shown in ‘Newest products’ (picture 2), Product category with filter (picture 2) and Product category (picture 1).

    Does anyone have an idea what the problem migth be?

    Here is the system status report (sorry it’s a big one ;-):

    
### WordPress Environment ###

Home URL: https://silhouette.nl
Site URL: https://silhouette.nl
WC Version: 3.4.0
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: ?
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: ? 7.0.30 - We raden je aan om PHP-versie 7.2 of hoger te gebruiken voor betere prestaties en beveiliging. Hoe je PHP-versie bijwerken
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.59.0
OpenSSL/1.1.0f

SUHOSIN Installed: –
MySQL Version: 5.6.38
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Totale databasegrootte: 366.28MB
Database datagrootte: 211.87MB
Database index grootte: 154.41MB
wp_woocommerce_sessions: Data: 1.05MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 2.52MB + Index: 0.45MB
wp_woocommerce_order_itemmeta: Data: 9.52MB + Index: 8.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
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wp_2_gf_form: Data: 0.02MB + Index: 0.00MB
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wp_2_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB
wp_2_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.00MB
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wp_2_mailpoet_newsletter_templates: Data: 0.31MB + Index: 0.00MB
wp_2_mailpoet_premium_newsletter_extra_data: Data: 0.02MB + Index: 0.02MB
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wp_2_mailpoet_settings: Data: 0.02MB + Index: 0.02MB
wp_2_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB
wp_2_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB
wp_2_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.02MB
wp_2_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.05MB
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wp_2_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_2_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_2_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_2_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_2_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wp_2_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB
wp_2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_2_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_campaign: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_campaign_list: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_custom_field: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_email: Data: 0.05MB + Index: 0.00MB
wp_2_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_form: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_list: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_queue: Data: 0.02MB + Index: 0.02MB
wp_2_wysija_subscriber_ips: Data: 0.02MB + Index: 0.02MB
wp_2_wysija_url: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_url_mail: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_user: Data: 0.02MB + Index: 0.02MB
wp_2_wysija_user_field: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_user_history: Data: 0.02MB + Index: 0.00MB
wp_2_wysija_user_list: Data: 0.02MB + Index: 0.00MB
wp_2_yith_wcwl: Data: 0.02MB + Index: 0.02MB
wp_2_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB
wp_2_yoast_seo_links: Data: 0.11MB + Index: 0.02MB
wp_2_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB
wp_3_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_3_comments: Data: 0.02MB + Index: 0.09MB
wp_3_duplicator_packages: Data: 0.02MB + Index: 0.02MB
wp_3_gf_addon_feed: Data: 0.02MB + Index: 0.02MB
wp_3_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB
wp_3_gf_entry: Data: 0.02MB + Index: 0.03MB
wp_3_gf_entry_meta: Data: 0.02MB + Index: 0.05MB
wp_3_gf_entry_notes: Data: 0.02MB + Index: 0.03MB
wp_3_gf_form: Data: 0.02MB + Index: 0.00MB
wp_3_gf_form_meta: Data: 0.02MB + Index: 0.00MB
wp_3_gf_form_view: Data: 0.02MB + Index: 0.03MB
wp_3_links: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_forms: Data: 0.02MB + Index: 0.00MB
wp_3_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_newsletters: Data: 0.02MB + Index: 0.00MB
wp_3_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.00MB
wp_3_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.00MB
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wp_3_mailpoet_newsletter_templates: Data: 0.31MB + Index: 0.00MB
wp_3_mailpoet_premium_newsletter_extra_data: Data: 0.02MB + Index: 0.02MB
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wp_3_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.00MB
wp_3_mailpoet_segments: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_sending_queues: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_settings: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB
wp_3_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.05MB
wp_3_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB
wp_3_mailpoet_subscribers: Data: 0.14MB + Index: 0.17MB
wp_3_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB
wp_3_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB
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wp_3_posts: Data: 0.11MB + Index: 0.06MB
wp_3_smush_dir_images: Data: 0.02MB + Index: 0.03MB
wp_3_termmeta: Data: 0.02MB + Index: 0.03MB
wp_3_terms: Data: 0.02MB + Index: 0.03MB
wp_3_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_3_term_taxonomy: Data: 0.02MB + Index: 0.03MB
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wp_3_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_3_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
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wp_3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
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wp_3_wysija_campaign: Data: 0.02MB + Index: 0.00MB
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wp_3_wysija_custom_field: Data: 0.02MB + Index: 0.00MB
wp_3_wysija_email: Data: 0.05MB + Index: 0.00MB
wp_3_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB
wp_3_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB
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wp_wysija_url_mail: Data: 0.05MB + Index: 0.00MB
wp_wysija_user: Data: 1.52MB + Index: 0.27MB
wp_wysija_user_field: Data: 0.02MB + Index: 0.00MB
wp_wysija_user_history: Data: 0.52MB + Index: 0.00MB
wp_wysija_user_list: Data: 0.27MB + Index: 0.00MB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB

### Post Type Counts ###

acf: 1
attachment: 6454
avia_framework_post: 7
mailpoet_page: 1
nav_menu_item: 91
page: 36
post: 8
product: 2346
product_variation: 11990
pys_fb_event: 1
revision: 381
shop_coupon: 47
shop_order: 6670
shop_order_refund: 1414
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (48) ###

Pk Shipping: door Oscar Weijman – 1.0.0
PK Table Rate Shipping: door WooThemes / PolderKnowledge – 3.0.1
404page - your smart custom 404 error page: door Peter Raschendorfer – 5
Advanced Order Export For WooCommerce: door AlgolPlus – 1.5.4 – Niet getest met de actieve versie van WooCommerce
AJAX Search for WooCommerce: door Damian Góra – 1.1.7 – Niet getest met de actieve versie van WooCommerce
Codestar Framework: door Codestar – 1.0.0
Custom Facebook Feed Pro - Extensions: door Smash Balloon – 1.5.2
Custom Facebook Feed Pro Personal: door Smash Balloon – 3.2.4
Duplicator: door Snap Creek – 1.2.38
Enhanced E-commerce for Woocommerce store: door Tatvic – 2.0.2 – Niet getest met de actieve versie van WooCommerce
Kiyoh Customerreview: door kiyoh – 1.0.10
Loco Translate: door Tim Whitlock – 2.1.3
Mollie Payments for WooCommerce: door Mollie – 3.0.4
Payment Gateway Based Fees and Discounts for WooCommerce: door Algoritmika Ltd – 2.3.3 – Niet getest met de actieve versie van WooCommerce
Pk Stock: door Oscar Weijman – 1.0.0
Redirection: door John Godley – 3.2
Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.0.2
Search By SKU - for Woocommerce: door Matthew Lawson – 0.6.1 – Niet getest met de actieve versie van WooCommerce
ViaTim WooCommerce Extension: door Roy Sijnesael (For ViaTim) – 1.0.2 – Niet getest met de actieve versie van WooCommerce
WooCommerce: door Automattic – 3.4.0 – 3.4.1 is beschikbaar
Woocommerce Advanced Bulk Edit: door George Iron – 4.3 – Niet getest met de actieve versie van WooCommerce
WooCommerce AfterPay Gateway: door AfterPay – 3.0.0 – Niet getest met de actieve versie van WooCommerce
Billink - Achteraf Betalen: door Tussendoor internet & marketing – 1.3.0 – Niet getest met de actieve versie van WooCommerce
WooCommerce Expand Tabs: door Diana Burduja – 1.7 – Niet getest met de actieve versie van WooCommerce
WP Maintenance Mode: door Designmodo – 2.1.2
WP REST API: door WP REST API Team – 2.0-beta15
WP Rollback: door WordImpress – 1.5
WP Smush: door WPMU DEV – 2.7.8
WP-Optimize: door David Anderson
Ruhani Rabin
Team Updraft – 2.2.4

YITH WooCommerce Ajax Product Filter Premium: door YITHEMES – 3.5.1 – Niet getest met de actieve versie van WooCommerce
YITH WooCommerce Wishlist Premium: door YITHEMES – 2.2.1 – Niet getest met de actieve versie van WooCommerce
WooCommerce Multistore: door Lykke Media AS – 1.9.3 – Niet getest met de actieve versie van WooCommerce
PK Table Rate Shipping: door WooThemes / PolderKnowledge – 3.0.1
PK Payment: door Oscar Weijman – 1.0.0 – Niet getest met de actieve versie van WooCommerce
WP Super Cache: door Automattic – 1.6.1
MailPoet 3 (New): door MailPoet – 3.7.3
Fusion Builder: door ThemeFusion – 1.4.2
Fusion Core: door ThemeFusion – 3.4.2
Akismet Anti-Spam: door Automattic – 4.0.3
Widget Importeer & Exporteer: door churchthemes.com – 1.5.3
WooCommerce NL Postcode Checker: door Ewout Fernhout – 2.0.3 – Niet getest met de actieve versie van WooCommerce
MailPoet 3 Premium (New): door MailPoet – 3.0.19
Add-on WooCommerce MailPoet 3: door Tikweb – 1.0.6 – Niet getest met de actieve versie van WooCommerce
Gravity Forms: door rocketgenius – 2.3.2
WP Mail SMTP: door WPForms – 1.2.5
Add-on Gravity Forms - Mailpoet 3: door Tikweb – 1.1.2
Cookie Notice: door dFactory – 1.2.43
Yoast SEO Premium: door Team Yoast – 7.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Winkelbasis: #4 - /shop/
Winkelmand: #5 - /winkelmand/
Afrekenen: #6 - /afrekenen/
Mijn account: #7 - /mijn-account/
Algemene voorwaarden: #30596 - /algemene-voorwaarden/

### Theme ###

Name: Polderknowledge
Version: 1.0
Author URL: https://www.oscarweijman.com
Child Theme: ?
Parent Theme Name: Enfold
Parent Theme Version: 4.2.2
Parent Theme Author URL: https://kriesi.at
WooCommerce Support: ?

### Templates ###

Overrides: polderknowledge/woocommerce/single-product/meta.php

    Many thanks for the replys!

    Best regards,
    Gerwin

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’ve just had a look at all three pages and that product does show up on all three pages for me. Here are some screenshots to illustrate that better:


    Link to image: https://cld.wthms.co/dR32EA


    Link to image: https://cld.wthms.co/8oYIHx


    Link to image: https://cld.wthms.co/ZMgDdC

    Based on this, I’m wondering whether you’re seeing a cached copy of that page. Given that you have WP Super Cache installed, are you seeing the same thing when flushing your cache (or deactivating that plugin entirely)?

    Thread Starter Gerwin

    (@silhouette2018)

    Hi RK,

    late last night we copied the product which was nog giving any problems and changed te text and picture. Sinds then it worked fine.
    I forgot to add some notes to this topic ?? Sorry for that!

    We do not believe it will be solved with flushing the cache. For now the problem is solved by re-adding the product.
    We have seen this before (and re-adding the product solved the problem) but don’t what the cause is ??

    You can close this topic if you like. If we encounter the problem again, can I contact you by PM or do I need to start a new thread? (And I will stop with trying to solve the problem until you had a look at it ?? )

    Thanks!

    Plugin Support RK a11n

    (@riaanknoetze)

    Thanks for the update – your store is live so getting that sorted is a priority ??

    As for next time, it would be best open a new support thread as I might not necessarily be available/online next time around.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Products not showing in category’ is closed to new replies.