Products not syncing

  • Resolved mintartco

    (@mintartco)


    3 years, 6 months ago

    I have been unable to sync anything to my Facebook or Instagram for several months. I have moved between different versions of the WooCommerce plug in but nothing seems to work anymore.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey @mintartco ,

    Could you follow the unistallation guide here to completely remove the plugin and all it’s content on Facebook.

    Then please install it fresh and start the setup like a new store. That should ideally fix your issues. Let us know if that doesn’t fix the issue or if you run into any errors.

    Thread Starter mintartco

    (@mintartco)

    Hey there,
    No sorry that didn’t help. I have tried installing different versions of the plug in and disconnecting and reconnecting but no new products have synced across for months. When I press sync it says products syncing for a few seconds and then stops. It always used to count down how many were syncing.

    Plugin Support B C. a11n

    (@battouly)

    Hi @mintartco,

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Hi @mintartco,

    We’ve received your ticket #3997726. Please go ahead and fix the issues pointed out and let us know if the issue persists so we can help further.

    In the meantime, I’ll go ahead and mark this topic as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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