Products not syncing

  • Resolved Debesyla

    (@debesyla)


    1 year, 7 months ago

    products refuse to sync ??

    with debug mode on, heres the error:

    03-14-2023 @ 15:43:08 - Response
code: 400
message: Bad Request
body: {"error":{"message":"Unsupported post request. Object with ID '5469362576499157' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"AAXBWVYR8HSxX_vqZbh7CAh"}}

03-14-2023 @ 15:43:08 - Updated product  5469362576499157 on Facebook has failed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @debesyla,


    Thank you for sharing the debug logs.

    A Bad Request error doesn’t narrow the problem, unfortunately. You can start by navigating to WooCommerce > Status > Tools and clicking “Reset connection”, once you do try connecting your site to Facebook again.


    Link to image: https://d.pr/i/DKY6Bz

    If that didn’t work, then perhaps try deleting the Facebook catalog and re-sync products manually from Marketing > Facebook > Product sync > Sync Products.

    Let us know how it goes.

    Thread Starter Debesyla

    (@debesyla)

    Thank you, Saif. Tested out both fixes (reseted connection and reconnected + tried deleting and syncing manually). Sadly, the same error still appears… What other things I could try? ??

    Hello,

    Sorry to hear that the issue persists.

    Can you try the recommendations made on this forum thread to see if that helps to resolve the issue on your end?

    Let us know how that goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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