Products not syncing

  • Resolved ronanwni

    (@ronanwni)


    4 years, 5 months ago

    Hi there,

    My products haven’t synced since March and my client is unable to tag products etc on Facebook. I see the following message in the backend of the website:

    “Heads up! Facebook for WooCommerce is migrating to a more secure connection experience. Please click here and go to Manage Connection > Advanced Options > Reconnect Catalog to securely reconnect. Learn more.”

    When I click on “click here” it just goes to the integration settings, and then I click on the “manage connection” button and try to fetch the products again but it fails – it just loads for ages and then gives up.

    Any idea how to fix this?

    Thanks,
    Ronan

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey Facebook for WooCommerce – I have exactly the same issue as @ronanwni – Please can you assist us in syncing the shop to Facebook? Thanks!

    Hi @ronanwni and @startangled,

    Thanks for reaching out. Happy to help you with this! Our team at SkyVerge recently took over development and support for this plugin. We’re hard at work to make sure the plugin works more reliably and easily going forward!

    Depending on which version that you started out with, I might recommend disconnecting and reconnecting to Facebook to get re-synced.

    If that doesn’t work, so that we can have a more detailed discussion within the context of your site specifically, can I get you to please open up a support request with us here? (Make sure to mention “Marcus” so I can grab it when it comes in!)
    https://skyverge.com/contact/

    Thanks!

    Marcus
    SkyVerge

    Hi there,

    i′m experiencing the same issues as @ronanwni, with new products added to Woocommerce not syncing with Facebook. I have tried to disconnect and reconnet, set up the catalog all over and it has not helped.

    Any idea how to fix this?

    Hey @leivi,

    Thanks for reaching out to us here and for trying to reconnect your catalog.

    I’d be happy to take a look at this with you to see if we can figure out what might be happening. Can I get you to please open up a support request with us here? (Make sure to mention “Marcus” so I can grab it when it comes in!)
    https://skyverge.com/contact/

    Thanks!

    Marcus
    SkyVerge

    Hey @ronanwni, @startangled, and @leivi,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Products not syncing’ is closed to new replies.