Products not Syncing after latest update 2.2.2 (15/09/2020)

  • Resolved vawebdesign

    (@vawebdesign)


    4 years, 2 months ago

    Since yesterday I am not able to load any of the new products of my client to her website correctly. It states that the SKU can’t be found, however, all the products in Square have their SKU setup.

    It states “Please add an SKU to sync >>product<< with Square. The SKU must match the item’s SKU in your Square account.”.

    * As said above SKU is added to all the variation, Options etc – however, it is not uploading.

    Before everything loaded correctly, as yesterday I was planning to do a fresh upload of all the products – as to ensure everything is up to date since my client changes products often. Had the same issues with all the products I uploaded before, as none of the variations or options loaded – so please advice how to fix this or roll out a new update asap. Since we are not able to upload/sync any of the new products correctly.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter vawebdesign

    (@vawebdesign)

    Still waiting for a solution or acknowledgement of the issue? As need to upload new products asap for my client.

    Plugin Author mattdallan

    (@mattdallan)

    Hi @vawebdesign,

    Thanks for opening a support ticket and reporting this issue.

    > It states that the SKU can’t be found, however, all the products in Square have their SKU setup. It states “Please add an SKU to sync >>product<< with Square. The SKU must match the item’s SKU in your Square account.”

    This error you’re referring to is thrown during the sync process and triggered when the Products in WooCommerce don’t have an SKU set and are trying to be synced back up to Square.

    I’m not sure why your products in WooCommerce are missing SKUs, but from your initial message, it sounds like you’re having issues with importing new products from your clients Square store into WooCommerce and new variations aren’t being imported. Is this correct?

    Here’s a link to some documentation that details some problems that may cause the import to not import certain products: View Documentation.

    Some quick things to check:
    – do you have the correct Square location set in WooCommerce > Settings > Square?
    – does the SKUs of the products you’re trying to import from Square already exist in your store?

    Let me know if I’ve misunderstood your issue and feel free to share more details to help us diagnose/replicate the issue.

    Thanks for your patience!

    Thread Starter vawebdesign

    (@vawebdesign)

    Hi @mattdallan

    Thank you for your reply, just to start to answer your questions.

    – do you have the correct Square location set in WooCommerce > Settings > Square?

    Yes, Square is the main location, as my client uploads from her square system in her shop

    – does the SKUs of the products you’re trying to import from Square already exist in your store?

    No, these were new, as well as deleted all the products for a fresh install and the same issue happened. So, can confirm it is only when uploading new products to Woocommerce.

    As when I removed all, as do this time by time to remove obsolete products, as well as any old variations/options. When I then tried to pull then all the products again from Square, none of the products with variations or options came through correctly. Got the same error message with those, however before they worked, as no changes were made to them and since the recent update no longer. But can confirm all SKU’s are set up correctly, as never had issues until now and affects now any new upload of products with a variation or option.

    Just to note, as this will help with the diagnose – if I add the SKU by hand it seems to connect again. However with about 600 variations this a bit too much to do per item.

    IF you need more details let me know

    Hi there @vawebdesign,

    Thank you for your reply and for your patience!

    We’d like to take a closer look at your site so please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Cheers!

    Hi there @vawebdesign,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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