Products not syncing, connection lost

  • Resolved dayalmb

    (@dayalmb)


    4 years, 5 months ago

    Hi.

    I used to be a satisfied plugin user, but last night I have made a huge product import to my woocommerce store and none of the new products synced to Facebook. I have tried to click “Manage connection” and it doesn’t work as I get the “Content not Available” message.

    What can be done to solve this problem? We should do a product launch today, so it is an urgent case.

    Thanks in advance.

    • This topic was modified 4 years, 5 months ago by dayalmb.

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Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @dayalmb,

    Thanks for reaching out. Happy to help you with this!

    I’m sorry to hear that the plugin isn’t syncing as expected! We have asked Facebook to further investigate the “Content not available” error message and, I’m afraid I don’t yet have any answers there.

    In the meantime, would you please try forcing a product sync using the button on the WooCommerce > Facebook > Product Sync tab?

    Thanks,
    Marcus

    Thread Starter dayalmb

    (@dayalmb)

    Hello @marcusskyverge, thank you for the response!

    Actually, I forgot to add to my previous post: forcing the product sync through “WooCommerce > Facebook > Product Sync” doesn’t work either.

    The only action that actually syncs a particular product is editing one of the product’s attributes. But it is a very inefficient way of syncing a large amount of products.

    Best regards.

    Hey @dayalmb,

    Thank you for keeping me updated here. We’re still waiting on word from Facebook here, but I’m interested to see if there are any other error messages we might be able to check out.

    On the WooCommerce > Facebook settings page, there is a checkbox to enable logging. Would you please enable that, try another bulk product sync, and then share the most recent logs using something like Snippi or pasting them here? You can find the logs at WooCommerce > Status > Logs.

    Thanks,
    Marcus

    Hey @dayalmb,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Marcus

Viewing 4 replies - 1 through 4 (of 4 total)
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