Products not syncing into facebook catalough

  • Resolved bedbazaar

    (@bedbazaar)


    3 years, 4 months ago

    Hello,
    I am using for my facebook advertising the plugin ‘facebook for woocommerce’.
    As you can find here via the screenshot that everything is connected via official facebook plugin.Screenshot https://prnt.sc/1uwg992
    But yet excluded products are showing into facebook catalouge. See screenshot of one of the excluded product which is still appearing on facebookshop https://prnt.sc/1uwgg13 . And this is the product on facebook shop page, which is yet appearing there https://prnt.sc/1uwgnu0
    I have contacted with facebook team and they advised me to contact woocommerce team for assistance. As they also mentioned that something can be blocking from woocommerce to prevent products to sync
    Kindly need your assistance to solve this issue
    Best regards,
    MA Rana

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @bedbazaar,

    Please try refreshing the Facebook shop auto-synchronization. To do that, follow these steps:

    1. In your WordPress Dashboard, go to WooCommerce > Settings > Integration tab. There you’ll see Facebook for WooCommerce settings.

    2. If you see a Facebook extension error in red, you should reset your API link. Simply click the link and follow the steps that appear on the screen to re-sync Facebook Shop. If you want to change the auto-sync configuration, go to the Advanced Settings.

    Let us know how that goes.

    Thread Starter bedbazaar

    (@bedbazaar)

    Hello,
    Thanks for your reply. Refreshing the Facebook shop auto-synchronizationIn are not showing in woocommerce integration settings. See screenshot https://prnt.sc/1v1rwmd

    May disconnecting and reconnecting facebook can help? https://prnt.sc/1v1s5eo

    Thread Starter bedbazaar

    (@bedbazaar)

    Is here any solution to slove this issue :). I synced many times all products but yet the excluded products are still showing on my facebook shop page.

    Mirko P.

    (@rainfallnixfig)

    Hey @bedbazaar,

    Hope this has been fixed, if not, you may want to reach out to the Facebook for WooCommerce plugin support team that is in the best position to assist you with the issue: https://www.ads-software.com/support/plugin/facebook-for-woocommerce/.

Viewing 4 replies - 1 through 4 (of 4 total)
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