Products not syncing — Scheduled Actions failures — Fatal Errors

  • Resolved deejayone

    (@deejayone)


    4 years ago

    Hi,

    For several days now my Facebook for WooCommerce Product Sync has been failing (it worked fine beforehand).

    In the Product Sync tab it constantly states “Your products are syncing – you may safely leave this page” and sometimes shows different numbers remaining; i.e. “558 items remaining.” or “30 items remaining.”

    The loading spinner keeps on spinning, so I can’t disable Sync as the Save changes button is constantly greyed out.

    Meanwhile, my Action Scheduler has numerous ‘Failed’ states for Facebook for WooCommerce.

    Logs on this page show errors like:

    2020-11-03 22:55:31 +0000
action created
2020-11-03 22:58:36 +0000
action started via WP Cron
2020-11-03 23:03:57 +0000
action timed out after 300 seconds

    (Note: my PHP Max Execution Time is 600 seconds, yet I still get the 300 seconds time out notice in Scheduled Actions).

    Occasionally, some of them show longer errors like:

    2020-11-03 23:03:57 +0000
action created
2020-11-03 23:05:59 +0000
action started via WP Cron
2020-11-03 23:06:00 +0000
unexpected shutdown: PHP fatal error Uncaught Error: Call to a member function get_name() on string in /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products.php:1115 Stack trace: #0 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(674): SkyVerge\WooCommerce\Facebook\Products::get_enhanced_catalog_attribute('age_group', Object(WC_Product_Variation)) #1 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(605): WC_Facebook_Product->apply_enhanced_catalog_fields_from_attributes(Array, '1604') #2 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproductfeed.php(646): WC_Facebook_Product->prepare_product('wc_post_id_1204...', 'feed') #3 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproductfeed.php(580): WC_Facebook_Product_Feed->prepare_product_for_feed(Object(WC_Facebook_Product), Array) #4 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woo in /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products.php on line 1115
0

    Also meanwhile, my Fatal Error logs show multiple errors such as:

    2020-11-04T00:00:46+00:00 CRITICAL Uncaught Error: Call to a member function get_name() on string in /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products.php:1115
Stack trace:
#0 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(674): SkyVerge\WooCommerce\Facebook\Products::get_enhanced_catalog_attribute('age_group', Object(WC_Product_Variation))
#1 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(605): WC_Facebook_Product->apply_enhanced_catalog_fields_from_attributes(Array, '1604')
#2 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproductfeed.php(646): WC_Facebook_Product->prepare_product('wc_post_id_1204...', 'feed')
#3 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproductfeed.php(580): WC_Facebook_Product_Feed->prepare_product_for_feed(Object(WC_Facebook_Product), Array)
#4 /home/XXXXX/public_html/wp-content/plugins/facebook-for-woo in /home/XXXXX/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products.php on line 1115

    I’ve tried the usual disabling/re-enabling plugins, etc, nothing seems to fix the issue.

    Product count is around ~5,000 including variations.

    Please help! ??

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 32 total)
  • Thread Starter deejayone

    (@deejayone)

    Hi,

    Anybody able to help at all?

    Still getting issues. ??

    jenskyverge

    (@jenskyverge)

    Hi @deejayone,

    Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into these issues, but I’ll be happy to help.

    As a starting point, could you please confirm if you are running the current version of the plugin (2.1.4)? If you are not yet running this version, could you please try updating and let us know if you are still unable to get your products synced?

    Thanks,

    Jennifer

    Thread Starter deejayone

    (@deejayone)

    Thanks for the reply.

    Can confirm Facebook for WooCommerce is version 2.1.4

    In case it matters, WooCommerce is 4.6.2 and WordPress is 5.5.3 (I keep everything as up to date as possible).

    Problem still persists.

    jenskyverge

    (@jenskyverge)

    Hi @deejayone,

    Thanks so much for confirming that for me. There was a known issue previously that was causing this error, though it should have been resolved in the most recent version.

    In looking at the timestamps on the error logs, it looks like these may have been generated prior to the update, which was released on November 4th. Are you still seeing new errors in the error log, following the update to version 2.1.4?

    Thanks,

    Jennifer

    Thread Starter deejayone

    (@deejayone)

    Hi @jenskyverge

    Yes, I can confirm it is still happening after updating.

    I tried increasing the time limit to see if it was that, and it hasn’t resolved things.

    Here is the latest Scheduled Actions log (of many):

    2020-11-11 18:12:30 +0000
    action created
    2020-11-11 18:24:44 +0000
    action started via WP Cron
    2020-11-11 18:44:54 +0000
    action timed out after 1200 seconds

    jenskyverge

    (@jenskyverge)

    Hi @deejayone,

    Thanks for sending that new log. In this case, I’d like to rule out any conflicts that might be causing the issue as a next step. Would you please switch to a default theme, such as Twenty Nineteen? If this resolves the issue, it looks like there’s a theme conflict.

    Next, could you please try disabling all your plugins except for WooCommerce and Facebook for WooCommerce? If this fixes the issue, you can try re-enabling your plugins one by one to find out which one is causing the issue.

    Thanks,

    Jennifer

    Thread Starter deejayone

    (@deejayone)

    Thanks @jenskyverge

    I’ve spent a few hours with it this evening.

    I set to Twenty Twenty theme and the problem persisted.

    Then I disabled all plugins except WooCommerce and Facebook for Woocommerce (whilst still using the Twenty Twenty theme).

    Sadly, the problem still persists.

    Some examples of errors since:

    2020-11-15 00:00:38 +0000
action created
2020-11-15 00:01:14 +0000
action started via Async Request
2020-11-15 00:06:23 +0000
action timed out after 300 seconds
    2020-11-15 00:19:22 +0000
action created
2020-11-15 00:19:51 +0000
action started via Async Request
2020-11-15 00:22:11 +0000
unexpected shutdown: PHP fatal error Allowed memory size of 1048576000 bytes exhausted (tried to allocate 268435464 bytes) in /home/customer/www/xxxxxxxxxx/public_html/wp-content/object-cache.php on line 255
    jenskyverge

    (@jenskyverge)

    Hi @deejayone,

    Thanks for sending that log. I’d like to address the “Allowed memory size” error and see if you’re still seeing the same problem once this is resolved. There are a few different ways that you can go about increasing your PHP memory and resolving this error. There is a great guide here that will walk you through a few different methods. Could you please give this a try and let me know if you are able to increase the memory and get that error resolved, and if so, if this resolves the original issue?

    Thanks,

    Jennifer

    Thread Starter deejayone

    (@deejayone)

    Thanks again @jenskyverge

    PHP Memory has indeed been increased to 1000MB, which I am told is the host’s maximum allowed and apparently should be more than sufficient:

    define( 'WP_MEMORY_LIMIT', '1000M' );

    The memory size error only happens very occasionally. Almost every error is that the “action timed out after xxx seconds” (Usually 300, but I’ve increased to 1200 to try and troubleshoot this issue):

    2020-11-17 11:20:27 +0000
action created
2020-11-17 11:20:50 +0000
action started via Async Request
2020-11-17 11:41:20 +0000
action timed out after 1200 seconds

    Indeed, the problem persists. ??

    • This reply was modified 4 years ago by deejayone.
    jenskyverge

    (@jenskyverge)

    Hi @deejayone,

    Thanks for trying that out. I am going to run this by our engineering team to take another look at this for you. As soon as they’ve had a chance to do so, we’ll be back in touch.

    Thanks,

    Jennifer

    Thread Starter deejayone

    (@deejayone)

    Great – thank you @jenskyverge

    Hi @deejayone,

    Marcus here from the support engineering team, stepping in for Jennifer to take a look at this with you. Thanks for increasing the memory limit and for spending some time troubleshooting this already!

    It sounds like your site is successfully connected to Facebook and attempting to sync products, which is a great start. The Product Sync button/feature doesn’t actually use the action scheduler, so these errors may or may not be related.

    Could I get you to please enable logging for the Facebook for WooCommerce plugin at WooCommerce > Facebook (or Marketing > Facebook in version 2.2.0)?

    Once you’ve done this, would you please try another sync – if possible – and then grab the latest Facebook logs from WooCommerce > Status > Logs and share them here?

    Thanks,
    Marcus

    Thread Starter deejayone

    (@deejayone)

    Hi @marcusskyverge,

    Thank you for looking into this for me!

    I think syncing products isn’t so much the problem now, I somehow got it going again (but don’t know how!).

    The problem remains Action Scheduler and every single scheduled action for Facebook for WooCommerce continues to fail.

    In any case, I followed your steps. Is there a way to share the logs directly as they are quite large and I can’t paste them in here it seems!

    Hopefully we can find a resolution soon.

    Thank you.

    Hey @deejayone,

    Thank you for the update. I’m happy to hear that you are able to sync your products successfully!

    Before I get you to try to share the large logs (I’m not sure they’ll help at this time if your products are syncing), would you please tell me about the failed Action Scheduler tasks? Are you seeing these error messages on the page or in your site’s error logs? Can I get you to share the “Hook” name of the failing schedules or a screenshot of one full, failed row?

    Thanks,
    Marcus

    Thread Starter deejayone

    (@deejayone)

    Thanks again for the reply @marcusskyverge

    Here’s the details:

    I see the items failing in Action Scheduler (WordPress Admin > Tools > Scheduled Actions > Failed)

    The “Hook” name is: wc_facebook_regenerate_feed

    Here’s the latest of the logs from the same page (there are thousands of these failed actions):

    2020-11-23 19:53:48 +0000
action created
2020-11-23 19:58:31 +0000
action started via Async Request
2020-11-23 20:18:32 +0000
action timed out after 1200 seconds

    I’m not sure how to attach a screenshot here. Will an imgur link suffice: https://imgur.com/i4PUj0C

Viewing 15 replies - 1 through 15 (of 32 total)
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