products prices with taxes are emailed without, at lower prices

Hi,

Thank you for reaching out to us.

I think it’s related to tax settings. You can test if deactivating our plugin, your WooCommerce transaction email (processing, completed order…) also shows product price with/without tax.

If your tax options are configured like this: https://prnt.sc/T8IcjIffHs6_

Please make them consistent instead (all including tax or all excluding tax). It’s WooCommerce recommendations to avoid possible errors.

Best regards.

Settings are consistent, but with tax included (“incluse” in italian), instead of excluded.

https://prnt.sc/kg6UHbLMSCNw

I am afraid disabling the plugin would have no relevant effect because the problem is only in the cart abandoned recovery mail in the table generated by {{cart.product.table}}. All other transactional emails display prices correctly. (for instance: order email, cart summary after clicking recover your order now)

What file is in charge of generating {{cart.product.table}} ?

Our plugin gets price via this below WooCommerce function at the time the email is sent, instead of via custom table.

wc_get_price_to_display

So if the price is displayed incorrectly in abandoned email only, it could possibly be caused by a conflict. Would you mind running a full test following steps as described here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/