• Resolved cacabe

    (@cacabe)


    hello,

    Without changing anything, suddenly the products shortcodes on the homepage do not display the products anymore, is there any reason ?

    [products columns=”4″ ids=”313,109,4329,127″]

    The products ID are correct and I really didn’t change anything.

    Please help, thank you so much !

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @cacabe,

    Did you recently update your core WooCommerce plugin? It may be that after the latest release your theme or a plugin is conflicting with WooCommerce.

    Could you please perform a conflict test by following the steps below?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here https://docs.woocommerce.com/document/how-to-test-for-conflicts.

    Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack. If something goes wrong after installing the plugin you can restore your site to the previous state.

    Thanks!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @cacabe,

    Just checking, were you able to solve the issue with the shortcode not showing products? If not, please try the above test and let us know how it goes.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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