Products showing up two in a row rather than 3 on shop page

Hi @cbris02,

my shop page keeps defaulting to two products in a row vs. the three that I have changed in the store customizer woo commerce shop page. Initially when I publish it on the back end it shows up as three but then on the front end it goes back to two.

From what I understand, you’re experiencing an issue where your shop page is displaying two products per row instead of the three that you’ve set in the WooCommerce shop page customizer. You’ve also mentioned that the changes seem to take effect initially on the backend but revert to two products per row when viewed on the front end.

This issue could be due to several reasons. Here are a few steps you can take to resolve this:

1. Clear Cache: If you’re using any caching plugins, try clearing your cache. Sometimes, the front end displays a cached version of your website that doesn’t reflect recent changes.
2. Check for Updates: Ensure that your WordPress, WooCommerce, and all plugins are up to date. Sometimes, outdated versions can cause unexpected issues.
3. Theme Settings: Some themes have their own layout settings that might override WooCommerce settings. Please check your theme settings to see if there’s an option for changing the number of products per row.
4. Plugin Conflict: Deactivate all your plugins except WooCommerce and see if the problem persists. If it doesn’t, reactivate your plugins one by one to identify if there’s a plugin causing the conflict.
5. Theme Conflict: Switch to a default WordPress theme (like Storefront) and check if the issue still occurs. If it doesn’t, the issue might be with your current theme. Here’s a handy guide on testing for conflicts: ?? How to Test for Plugin and Theme Conflicts.
6. Custom Code: If you have any custom code snippets added to your functions.php file or a custom plugin, it could affect the display of your products. Temporarily remove the custom code to see if it resolves the issue.

If the issue persists after trying the above solutions, could you please provide us with a screenshot of your Product Catalog settings? This will help us understand your configuration and better diagnose the issue. You can share screenshots at https://snipboard.io. Just follow the instructions on the page and paste the URL in your response.

We would also appreciate seeing your site’s System Status report. It can give us a clearer picture of your site’s setup and help us identify the problem. You can find the report under WooCommerce > Status. Choose Get system report and then Copy for support.

If there are any fatal error logs, please share those as well. You can find them under WooCommerce > Status > Logs.

Once you’ve collected this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Thanks for your response. I have done a few of your suggestions and will work on the rest and get back to you with the outcome

Hi @cbris02,

I have done a few of your suggestions and will work on the rest and get back to you with the outcome

Thank you for your prompt response and for taking the time to try out the suggested solutions. It’s great to hear that you’re making progress on this issue.

Please feel free to take your time working through the remaining steps. I understand that troubleshooting can sometimes be a time-consuming process, but it’s often the best way to identify and resolve issues like this one.

Once you’ve completed the remaining steps, I look forward to hearing back from you. Please make sure to provide the screenshot of your Product Catalog settings and your site’s System Status report. These will be very helpful in further diagnosing the issue.

In the meantime, if you encounter any other issues or if you have any other questions, please don’t hesitate to ask. I’m here to help!