Products Syncing even though Sync is turned OFF

  • Resolved harpo1984

    (@harpo1984)


    3 years, 6 months ago

    Hi,

    Due to product sync issues, we completely disabled the product sync in the Settings of this plugin.

    We also have logging enabled for the plugin and when checking the logs, it seems that the plugin is still sending content on a daily basis to Facebook.

    Can you replicate it? This should not be happening if product sync is turned off at a global level in the plugin settings.

    Kind regards,

    Simon

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi Simon,

    Thanks for your message and sorry to hear about the issues you’ve had syncing to Facebook.

    Please follow the steps here to disconnect the feed, which should stop it sending content:

    https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

    Thread Starter harpo1984

    (@harpo1984)

    Hi @stephjacq,

    Thanks for the reply and the link, however, it is not really a solution.

    We don’t want to uninstall the plugin we just want to stop syncing the catalogue which should be the case when disabling within the plugin settings.

    If you can replicate it, surely this is a bug and needs lodge in Github?

    Kind regards,

    Simon

    Plugin Support B C. a11n

    (@battouly)

    Hi @stephjacq,

    Thanks for the updates. I’ve attempted replicating this, but it did not work the same way it did on your site.

    In my case the product only sync when they are set to sync and show.

    If you’d like us to look into this further on your site you can create a ticket here:

    You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter harpo1984

    (@harpo1984)

    Hi @battouly

    I am the thread starter @stephjacq was the original plugin support respondent.

    Did you enable logging within the Facebook for WooCommerce plugin and then check the logs generated in WooCommerce?

    You should see that a feed is generated daily with GET Responses even if you have Product Sync turned off in the plugin settings.

    Kind regards,

    Simon

    Plugin Support Joao D – a11n

    (@johnlud)

    Hello @harpo1984

    We would like to take a closer look at the error that is happening on your site.

    Could you follow the instructions on this page to create a ticket on our system?

    WooCommerce.com> My Account> Support.`

    And also following the instructions my colleague sent you:

    You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Let me know if you have any further questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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