Products Won’t Add to the Feed

  • Resolved s9ric

    (@s9ric)


    4 months, 1 week ago

    Hi,

    I have followed the troubleshooting guide for missing products but I can’t get the feed working properly. I am not a premium user, but I only have 151 products currently in the feed. I’ve purged the cache, my browser cache and my server cache, and cleared the batch. The only filter that’s effecting the feed is “All Published Products”, which I have of course made sure the missing products are published. The logs are enabled but aren’t giving me any useful info.

    Any help is appreciated.

    Many thanks,
    Ric

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Md Monir Hossain

    (@monircoderex)

    Hi Ric,

    Our free version has a limitation in its workflow. It fetches data for up to 200 products at once, and once this limit is reached, any additional filters can cause products to be removed from the feed.

    Additionally, in the free version, you cannot control which products and how many products are to be included in the feed. It will include the products automatically.

    This can be the reason for your missing products from the feed. If you have further questions do let us know.

    Best regards,

    Thread Starter s9ric

    (@s9ric)

    Hi,

    Thanks for your reply. As I mentioned in my post, the feed only has 151 products in it, which should leave 49 available spaces before reaching the limit of the free version. I can’t see anything that is indicating that any limit has been reached. Is it possible that the 200 limit is reached, but it’s displaying incorrectly? If so can you help to make it show these limits properly please?

    Plugin Support Md Monir Hossain

    (@monircoderex)

    Hi,

    Thank you for explaining it further. To understand the issue fully we need some more information, such as

    1. For which merchant center you are creating the feed?

    2. Screenshot of your Full feed attributes, feed filter, and feed settings section.

    3. Also provide the feed link

    As this is sensitive information, please provide us with this information to our official support channel here so that we can provide you with an accurate solution.

    Best Regards,

    Plugin Support Md Monir Hossain

    (@monircoderex)

    Hi @s9ric,

    As we didn’t get to hear from you, we are assuming the issue has been resolved. For now, we are marking the thread as resolved. You can always open a ticket if you need to.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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