Products won’t update

Hey @lacuna,

The first thing that I would check is that the WooCommerce Database version also shows as using 4.9.1, which you can see on the WooCommerce > Status page.

If not, you can click on the “Tools” tab from there and click the “Update database” button.

If the DB version is correct, the problem is most likely happening due to code conflict or server issue. I would look to see if there are any fatal error logs.

Additionally, you can take a look at the ‘console’ to see if there are any errors there. To do that, open the product page (where you are seeing the spinning indicator) with either Firefox or Chrome and right-click somewhere on that page and choose “Inspect Element”/”Inspect” (respectively). Then, click on the “Console” tab and try to update the product.

Let us know how it goes and if you have any other questions.

Thanks for your help. Ok so the db version matches so I guess it isn’t that.

In the logs it’s listing this as a fatal error:

2021-01-22T10:21:09+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /wp-includes/Requests/Transport/cURL.php on line 441

If it helps, it might also be good to know that as well as not being able to update products, it also fails (I’m guessing with the same issue) when trying to deactivate any plugins :/

Hey @lacuna,

Based on what you’re describing and that specific error message, it sounds like the issue is related to the server your site is hosted on not being able to make the update before the time limit runs out (30 seconds, in this case).

You can try increasing the max_execution_time for the site to allow for some additional time for those updates to be processed by the server, but if that doesn’t help either, I’d suggest contacting your host and asking them to take a look at what is happening and what can be done to resolve it.

In case you’d like to read more about this error, there are a number of articles out there, such as this example.

We now know that it is a conflict directly related to woocommerce, but I have yet to find a response or fix from them.

https://www.ads-software.com/support/topic/cannot-update-products-since-last-update/

Hey @tracyandersonmd,

I appreciate the update and link. I just noticed this as well and have reached out to the devs and make sure they are aware. Thanks!

Bummer. Just updated to Woocommerce 4.9.2, assuming that they were on this issue. The update did NOT resolve the problem. How can that be?

I should clarify, they did resolve the plugin issue, but not the more important product update issue.

• This reply was modified 3 years, 10 months ago by tracyandersonmd.

Hey @tracyandersonmd,

I should clarify, they did resolve the plugin issue, but not the more important product update issue.

The devs are still working on the fix for that issue. In the meantime, can you try adding the following code via something like the free Code Snippets plugin and let me know if that resolves the issue on your site?

//TEMPORARY BUGFIX FOR WOOCOMMERCE “PHONING HOME” – REMOVE AFTER WOOC FIXES
add_filter(‘woocommerce_admin_features’, ‘pk_woocommerce_admin_features’);
function pk_woocommerce_admin_features($features) {
if(($key = array_search(‘remote-inbox-notifications’, $features)) !== false) {
unset($features[$key]);
}
return $features ;
}

Thanks!

Hi @tracyandersonmd,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above temporary fix works for you.

If you have further questions, please feel free to open a new topic.

Thanks.