Profile cancelled error in PayPal Express

Hi @megapps2017

Thank you for reaching out to Paid Memberships Pro.

Is it the users first time signing up? or are they already a user on the site and trying to sign up again? They might have an active subscription already

Could you kindly look into these?

Kind regards,
Theunis C.

Error coming for first time signup

Thank you for you valuable feedback, @megapps2017

1. Could you kindly inform us which PMPro Add Ons are active?
2. Could you kindly provide a screenshot of how that specific level has been set up?
3. ?Could you reach out to PayPal and see if they can pick up any abnormalities about the transaction?

Thank you for your patience and understanding.

Kind regards,
Theunis C.

I'm getting the same error on recurring payments.



payment_cycle=Monthly
txn_type=recurring_payment_profile_cancel
initial_payment_status=Failed
next_payment_date=N/A
residence_country=IN
initial_payment_amount=3.00
currency_code=USD
time_created=05%3A41%3A24+May+22%2C+2023+PDT
period_type=+Regular
payer_status=verified
tax=0.00
payer_id=4P8B7A7J59QY6
product_type=1
shipping=0.00
amount_per_cycle=3.00
profile_status=Cancelled
charset=windows-949
notify_version=3.9
amount=3.00
outstanding_balance=0.00
recurring_payment_id=I-4E7HA40K7YG7
ipn_track_id=6c4a5dad8145c