Profile Fields are not updating

  • Resolved crushingpixels

    (@crushingpixels)


    1 year, 6 months ago

    We have profile fields for shipping addresses. Although when we update the address (either as a user or admin) it looks like it made the changes, but when you view the profile again it’s the old address. Varnish Cache is off on the server, and we cleared the user cache. We are on Version 2.6.10.

    This is happening on any profile. Both the profile owner (user) and two separate admins have tried to update the profile fields and can duplicate the issue.

Viewing 10 replies - 1 through 10 (of 10 total)

  • @crushingpixels

    Are you updating the Shipping Address from backend or
    frontend’s Account or Profile pages and is this a WooCommerce field?

    Thread Starter crushingpixels

    (@crushingpixels)

    I am updating it using the Ultimate Member Profile Form from the front end. WooCommerce is not installed on the site. Ultimate Member is the only membership plugin on the website.

    @crushingpixels

    There is an issue in 2.6.10 when some fields are not editable
    the fields are disabled and not editable at all
    but if enabled the field will not be updated for the Users
    but an Admin editing the profile can update the Field.

    Try to resave the address field with the UM Forms Builder.

    Thread Starter crushingpixels

    (@crushingpixels)

    Hi @missveronicatv, I’ve tried that twice now. I also tried to add a new field to the form (instagram). The new field is available when I edit the profile but doesn’t appear on the profile page after saving.

    @crushingpixels

    You can try the second code snippet here

    https://github.com/ultimatemember/ultimatemember/issues/1283

    Thread Starter crushingpixels

    (@crushingpixels)

    The fields are not disabled. I can type in them and edit/add the text that is in them. But after I hit the Update Profile button and then view the profile, none of the changes appear, nor do any of the new fields created in the backend form editor appear. The changes I make to my own profile or any of the other users are not taken. I don’t see any errors in the console log either.

    Thread Starter crushingpixels

    (@crushingpixels)

    Following up on this. Is there a solution? I am not the only one having the issue. The fields are not disabled. I can edit them. Saving the new profile doesn’t do anything. It still shows the old data. Even adding new fields doesn’t appear on the profile.

    @crushingpixels

    You can try the UM version 2.6.11 alpha

    ZIP File for download:
    https://github.com/ultimatemember/ultimatemember/archive/refs/heads/develoment/2.6.11.zip

    Installation:

    WP Plugins: Installed Plugins: Deactivate UM 2.6.10
    WP Plugins: Add New: Upload the ZIP file with UM 2.6.11 alpha or beta

    cPanel FileManager or FTP Client: Rename folders:
    .../wp-content/plugins/ultimate-member to .../ultimate-member-2.6.10

    .../wp-content/plugins/ultimatemember-development-2.6.11 to .../ultimate-member

    WP Plugins: Installed Plugins: Activate UM 2.6.11

    Plugin Support andrewshu

    (@andrewshu)

    Hi @crushingpixels

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

    Thread Starter crushingpixels

    (@crushingpixels)

    Hi Andrew,

    My problem is not solved. I updated the plugin to the newest version today and I still have the same issue.

    I can edit my profile. It appears like it saved. I receive an email that I updated my profile.

    When I view the profile the profile is not updated. I click the gear to edit the profile and it’s back to what it was.

    I’ve added a new field to the profile form and it doesn’t appear on the front end. It’s not saving the data at all.

    I have no caching on the website. I have varnish cache turned off.

Viewing 10 replies - 1 through 10 (of 10 total)
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