Profile Update Button not working

Hi,

Can you please submit this issue to our support: https://ultimatemember.com/support-contact/?

Regards,

The update profile is not working for new users. I have an existing user where I can edit my profile and save the edits. However, a new registered user can not edit the profile text. Images can be uploaded but not the text field. This applies to all profile fields.

Hi @iaddic,

Can you please try this pre-release version 1.3.44 in the link? https://github.com/ultimatemember/ultimatemember/releases

Just rename the folder to /ultimate-member/ to match the existing one on your site.

Let me know if the update resolves the issue.

Regards,

No change

Hello,
I have the same problem on multisite !
I try the pre-release 1.3.44 but nothing changed !
When I click the Update profile button nothing happens !

Thank you for your help

Been waiting for a week for tech support from the website still nothing.

Hi Everyone,

We are working on this issue. We will release an update later or tomorrow morning. You can use the stable version 1.3.38 for the mean time.

Thank you for your patience,

Regards,

OK Thank you !

Hi Everyone,

We are almost done with the fixes.

Can you please do the following steps?
1. Deactivate and Activate the Ultimate Member plugin
2. Go to Admin > Ultimate Member > Dashboard > see “User Cache” widget and then click “Clear User Cache”.
3. Test the Update Profile form.

Let me know if this made difference with the issue.

Regards,

Hello,

I do the steps and No difference for me, my html update button is :
<div class=”um-col-alt”>
<div class=”um-center”><input type=”submit” value=”Update” class=”um-button”>
</div>
<div class=”um-clear”></div>
</div>
And nothing happens on click !

In fact there is no <form> element, so no action and method attribute in my profile form !!
Could it be the reason ?

Still nothing happens when hitting the update profile button

Hi everyone,

Can you please Go to Admin > Ultimate Member > Settings > Page Setup ?

See if the User page is correctly selected. If not selected, this maybe the issue with the update form and button.

Regards,

Hello,

I also have no html <form> element in my profile form !

I have created and setup the user page but when I try to access this page it says : PAGE NOT FOUND
How should we setup the “User page” to resolve the problem, please ?

Regards !

Hi,

OK it works fine, here’s what I did :
– reinstall 1.3.43 version
– delete account and user page
– create account page with the shortcode: [ultimatemember_account]
– create user page with my own form
– clear user cache

Done ! Hope to help !
Regards