Programatically open dialog

Dear @perryrylance,

Please, follow the steps to open it programatically:

1. Add the following code in the page content where the popup should appear, to make the data load: [sg_popup id=”1″ event=”click”]<input type=”hidden”>[/sg_popup]

2. To open the popup via javascript, you can do the following:
var popupObj = new SGPopup();
popupObj.popupOpenById(1)

Hi there,

This code was working very well up until recently,

We haven’t changed anything in the page content, I’ve double checked the shortcode is still there in the format you advised:

[sg_popup id=”3″ event=”click”]<input type=’hidden’/>[/sg_popup]

However when the click listener fires and that code is called, I’m seeing

ReferenceError: SGPopup is not defined

Could you please advise?

Kind regards
– Perry

Dear @perryrylance,

Could you, please, mention if you have made any changes on your site, like changing the theme or updating it, before this happened?
Please, share a URL with the popup so we can check the issue live.

Hi there

The site is regularly updated.

You can see the problem here: https://www.tutorsaustralia.com.au/tutors-melbourne by clicking on “Message Now”. That triggers this code:

var popupObj = new SGPopup();

Which is where the exception is thrown.

As I said, I’ve double checked the popup shortcode is there so I would expect this object to be available.

Please advise?

Kind regards
– Perry

Dear @perryrylance,

We didn’t find any popup data here.
Please, contact us via our Support email address so we can provide a direct support to you.
Here: [email protected]

Thank you, I’ll e-mail you shortly

Kind regards
– Perry

Dear @perryrylance,

We’ll be happy to assist you! ??

Hi there,

We e-mailed the address you provided but the e-mail came back “Delivery incomplete”

The response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mail.popup-builder.com. 195.201.18.10: generic::failed_precondition: connect error (0): error]

Please advise?

Kind regards
– Perry

Dear @perryrylance,

Please, contact us via the following form while we’re checking the email issue:
https://sygnoos.ladesk.com/submit_ticket