Progress Bar not matching incoming donations

  • Resolved johnscottfree

    (@johnscottfree)


    5 years ago

    We’re experiencing problems with green progress bar not matching the ‘donations’ area on website dashboard? Some of our campaigns are WAY OUT and clients complaining. Not sure of it might have something to do with the currency switcher plugin…

    Any advice/assistance would be deeply appreciated. Right now we have some very unhappy clients.

    Regards
    John

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • gsamsmith

    (@gsamsmith)

    Hi John,

    Here are three steps that should help clear this up for you:
    ?
    1. Recalculate totals in Give.

    Navigate to Donations >> Tools >> Data >> Select “Recalculate Income amount and Donation counts for all forms” and click submit.
    ?
    2. Clear the cache through Give.

    Navigate to Donations >> Settings >> Advanced, and scroll to the bottom of the page where you will see the option to clear the Give cache.

    3. Clear cache in third-party plugins.
    ?
    If you have any other caching taking place on your site or through your hosting provider be sure to clear that as well. Then take another look at the donation form goals in Give.

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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