Progress Bar not updating / donation form income not working

Hi @xealpha can you provide your System Info for me to take a look to see if anything strikes me as an issue there? Go to “Donations > Tools” for that.

Have you had Give installed a long time? Or just recently? Did you upgrade to version 1.8.1? When you upgraded did you see the notice that your donation data needs to be upgraded? Did you click on the link to upgrade them?

Let me know, thanks!

Hey Matt,

I’ve just installed it recently, like a week ago.

The problem has been solved. I did Tools>Data>Recount-stats about 5-6 times and cleared the cache 5-6 times as well. Then the donation form counts stats got updated. Thanks!

OK, thanks for the update, and glad you got it worked out.

I am having this same issue. I have recalculated the stats several times and the progress bar is still not reflecting the donation and the amount toward goal is unchanged. The donation is listed in the list of transactions as complete and associated w/ the correct form. Related/Unrelated – we also stopped receiving the admin notification emails of new donations. System info below:

### WordPress Environment ###

Home URL: https://giftofadoption.org
Site URL: https://giftofadoption.org
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Show on Front: page
Page on Front: Home (#7)
Page for Posts: Unset
Table Prefix Length: 6
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, cancelled, abandoned

### Server Environment ###

Hosting Provider: DBH: db.giftofadoption.org, SRV: giftofadoption.org
Server Info: Apache
PHP Version: 5.6.29
PHP Post Max Size: 65 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
PHP Max Upload Size: 64 MB
cURL Version: ? 7.35.0, OpenSSL/1.0.1 – We recommend a minimum cURL version of 7.40.
SUHOSIN Installed: –
MySQL Version: 5.6.25
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Give Configuration ###

Give Version: 1.8.4
Upgraded From: 1.8.4
Test Mode: Disabled
Currency Code: USD
Currency Position: After
Decimal Separator: .
Thousands Separator: ,
Success Page: https://giftofadoption.org/donation-confirmation/
Failure Page: https://giftofadoption.org/transaction-failed/
Give Forms Slug: /donations/
Enabled Payment Gateways: Authorize.net, PayPal Standard, Offline Donation
Default Payment Gateway: Authorize.net
Admin Email Notifications: Disabled
Donor Email Access: Disabled

### Session Configuration ###

Give Use Sessions: Enabled
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: Enabled
Use Only Cookies: Enabled

### Active Give Add-ons ###

Give – Authorize.net Gateway: ? Unlicensed – by WordImpress – 1.1

### Other Active Plugins ###

Authorize.net for WordPress: by Daniel Watrous – 2.6.0
Better Analytics: by Digital Point – 1.1.4
Color Manager: by Hassan Derakhshandeh – 0.2
Constant Contact Forms by MailMunch: by MailMunch – 2.0.6
Contact Form 7: by Takayuki Miyoshi – 4.7
Contact Form DB: by Michael Simpson – 2.10.9
Custom 404 Pro: by Kunal Nagar – 2.0.2
Custom Facebook Feed: by Smash Balloon – 2.4.5
Custom Favicon: by Harish Chouhan – 1.0.3
Disable Comments: by Samir Shah – 1.6
Duplicate Post: by Enrico Battocchi – 3.1.2
Easy2Map WordPress Plugin: by Steven Ellis – 1.5.5
Essential Grid: by ThemePunch – 2.0.5
FlowPaper: by Devaldi Ltd – 1.8.4
Forget About Shortcode Buttons: by Designs & Code – 1.1.2
Give – Form Field Manager: by WordImpress – 1.1
Google Sitemap by BestWebSoft: by BestWebSoft – 3.0.7
Google XML Sitemaps: by Arne Brachhold – 4.0.8
LayerSlider WP: by Kreatura Media – 5.3.2
Logos Showcase: by Carlos Moreira – 1.6
Options Framework: by Devin Price – 1.8.5
Parallax Backgrounds for VC: by Benjamin Intal – Gambit – 3.6.1
Revolution Slider: by ThemePunch – 4.6.5
ShortCode Redirect: by Cartpauj – 1.0.02
Simple IP Ban: by Sandor Kovacs – 1.3.0
Social Icons Widget: by Daniel Nisbet – 16.07
Social Share: by Sygnoos – 1.4.3
Visual Form Builder: by Matthew Muro – 2.9.2
Welcome Tiles: by WordPressaHolic – 1.5.0
WordPress Importer: by wordpressdotorg – 0.6.3
WP Add Custom CSS: by Daniele De Santis – 1.0.1
WPBakery Visual Composer: by Michael M – WPBakery.com – 4.12.1
WP Social Sharing: by Arjun Jain – 1.9
WP Super Cache: by Automattic – 1.4.9

### Inactive Plugins ###

Akismet Anti-Spam: by Automattic – 3.3
Disable XML-RPC: by – 1.0.1
Password Protected: by Ben Huson – 2.0.3

### Theme ###

Name: Savior
Version: 1.3
Author URL: https://stylemixthemes.com/
Child Theme: No – If you’re modifying Give on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

Hi @giftofadoption since you are a Premium Addon purchaser, we can help you much more efficiently in our Priority Support channel:
https://givewp.com/support

But please first review this whole thread, particularly about caching, and double-checking whether your transactions are complete or not. When you submit your Priority ticket, we’ll also need a link to the form that is not updating correctly and screenshots of your Donations screen in WP-Admin.

Thanks!