projects

Hi Tectron,
Thanks for using Prime Mover! Can you please try re-saving permalinks by doing the following?

• Login to your site admin
• Go to Settings -> Permalinks
• Don’t change any settings, simply scroll down below and then click “Save changes”
• Check if you are using any caching plugin and purge all cache.
• Check if your host is using any caching features and purge it also
• Clear browser cache

Usually, this resolves most of the common 404 issues found after migration. If you are still having the issue – please contact us here and provide us the link to download your WPRIME package (you can upload this to Google drive – this is the package that you have used to migrate the site)

Once we have this package – we will use this to reproduce the issue and see if its related to the package itself or your server. Thanks!

@tectron I have archived your new topic which was in the wrong place.

This is the topic you must reply to instead of creating new topics.

it doesn’t work..here is the link you request:
/var/www/vhosts/luxurypropertyportugal.pt/httpdocs/wp-content/uploads/prime-mover-export-files/1/
please let me know what to do next

Thanks for the update, can you please share the WPRIME package on Google Drive and please send us the link here to download it. We will try to reproduce this issue on our end and check what’s causing it.

I don’t see nothing at the package…its empty
where can i find it ? i went to prime mover/packages and its nothing there
or what you want is the file i have exported from the old site?
that one i have and can share via google drive

here is the link with the site : https://drive.google.com/file/d/1y7QtA9e3omdU15PeINS-4Vjuf4m_TH5W/view?usp=sharing

Yes the file that is exported from the old site. It’s the package with .wprime file extension. This is the package that you have migrated to this new site. We will try to debug this package to see if we are able to reproduce the 404 errors. Please upload that package to Gdrive and share the link via here.

Our support timezone is GMT + 8 (Manila time) so we will try to diagnose this first thing in our morning. Thanks again!

i have send it already..have you seen it?

Yes thanks, can you please delete it now from this thread. I already downloaded it.

ok…please check all sub-sites..none are working, only the homepage
thanks

Thanks again. We manage to restore the package in our local server. However this page (/projects/propertysearch/) is rendered correctly (no 404). Your package is correct and it renders the site correctly on our end. We don’t see any 404 errors.

For example, see this screenshot here. This leads us to think that this is an issue with your server settings. This could be caused by different things – usually server related.

Can you please login to the restored site and go to Tools – Site Health – Click “Info” and then click the button “Copy site info to clipboard”. Paste this data to a text editor and save it.

Then go to Prime Mover – Contact Us and please send us this data either via text or link to download it. We will diagnose this data to see what could be wrong with your server and what we could fix.

In addition, it seems your server is nginx, can you please try this solution or this one with your web host to see if your site 404 issues would be resolved? If you don’t know how to change that – please consult your web hosting company support.

• This reply was modified 2 years, 11 months ago by Codexonics. Reason: Added link to pretty permalinks documentation

Hi
Its not that site. that is the old site. the new site in under this URL: https://www.luxurypropertyportugal.pt
please check again. I can’t open the page also to edit it in WP.
Thanks
Nuno

Hello, what do you mean old site? I restored the package (luxuryprGQTFHVoMl4Uj4Jtblogid_1.wprime) you’ve shared yesterday that you also restore to luxurypropertyportugal.pt. I don’t see any 404 errors.

Is that the package that you also restore to luxurypropertyportugal.pt right? Please clarify thanks.

yes thats the package i have imported into the luxurypropertyportugal.pt
but i see that you are opening in your browser this site: luxurypropertyadviser.com which is the old site. you should check this site:luxurypropertyportugal.pt

Of course, if you migrate luxurypropertyadviser.com to luxurypropertyportugal.pt. Ideally luxurypropertyportugal.pt should look the same with luxurypropertyadviser.com. I did migrate the package to my local yesterday(the one in the screenshot). Indeed, that looks the same as your source site (luxurypropertyadviser.com).

However luxurypropertyportugal.pt is returning 404 (except homepage). I think this is a problem with your luxurypropertyportugal.pt server.

Did you manage to contact your host regarding this? Those pages should not return 404, I think there is some configuration issue in your server. This is server side, we cannot access to fix this. Thanks.