Good plugin, annoying advertisement for pro

  • I pointed out that an important promised “free” feature is missing and the developer answered within less than an hour, actually admitted the mistake and corrected the plugin description. Additionally, they gave me a one-year license as compensation and – as the account creation didn’t work as intended – they gave very good support with several emails back and forth uttil it finally worked. Great developer!
    I appreciate honesty and integrity so I updated my initial 1-star review.

    The plugin does what it says, and does it well. The Pro features are also great.
    The only thing that annoys me in the free version is the listing of all the features of the pro version with a button “upgrade to pro” next to each item – that is a little messy / annoying, but overall not enough to give one star less. Eventually, we all have to live and so it’s o.k. that the developer tries to sell his stuff. ??

    Original 1-star review:

    I wasted my time installing this plugin, watching the overview tutorial, reading all descriptions and learning how to use it … just to find out the developer lies about the features:
    “You can also move media library files, pages, posts, or any custom post to folders without using our drag and drop feature.”
    Truth: Custom Post Types is ONLY available in the paid version.

    I happily pay for premium stuff (although in this case obviously the price is a little ridiculous for what the plugin does), but I won’t support this kind of cheating.

    After wasting my time I’ll happily add some more wasted time on this plugin by writing this review to help others not fall into the same trap. ??
    @wordpress team and / or developer: Please delete false pretenses.

    (If the promised feature gets added or I somehow did something wrong (although in all honesty I don’t know how to misinterpret that big “Upgrade to Pro” button next to the promised free feature) I happily update my review.)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Karina

    (@karinapremio)

    Hey @andi-saitenhieb , thanks for your time to leave a review and bring this to our attention!

    Indeed, this seems to be an actual honest mistake on our end and we have just fixed the part where custom post types were mentioned together with the free features of the plug-in.

    The feature is mentioned as available for Pro users in other places in the listing (https://www.ads-software.com/plugins/folders/), more specifically:

    Under “Folders plug-in Pro features”:

    “Create folders for each post type – use folders with other plugins that have custom post types (e.g. Elementor templates, WooCommerce & more)”

    Under “Custom posts support”:

    “In the Pro version, if you use plugins that provide custom posts and which organize them using folders, you can now do that with this feature. simply enable the support for folders for your custom post and voila! you are all set to use folders with your custom post! For example: Use this feature for WooCommerce products, orders, coupons and many more!”

    We’d still want to assist you, so please do feel free to contact us at [email protected] (because we aren’t able to find any communication with you on our end) and we’ll do our best to make it right! Thank you in advance.

    Thread Starter Andi Saitenhieb

    (@andi-saitenhieb)

    Thank you for your very quick reply and for admitting the mistake, Karina.
    I updated my review from 1 to 4 stars. ??

Viewing 2 replies - 1 through 2 (of 2 total)
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