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mr77
(@mr77)

11 years, 1 month ago

This plugin looks great and I would like to use it instead of woocommerce but like others say there’s no support. I can’t get the css to work with my theme, which I just paid 55 for. I understand paying for support when everything is well documented. It’s not. Especially when you move helpful threads to the private section of your forum. I’m the type of person that buys plugins and themes. I even tried to see on your site how much it costs to buy it and I don’t even know if there’s an option for that. I couldn’t find the price.

If you had a great wiki of how to set everything up more people would use it and it would become more popular. Instead I tried to get it to work for at least 3 hours and I’ve moved back to woocommerce. It’ll take some special new feature for me to try it again.

Viewing 7 replies - 1 through 7 (of 7 total)

OptArt
(@optart)

11 years ago

Hi @mr77,
As announced on https://www.jigoshop.com/blog/2014/03/28/jigoshop-announcement/ , jigoshop is under new management. Maybe it’s worth to give new support team another try!

Plugin Author Jigoshop Support – Paul
(@paulpreston)

10 years, 12 months ago

Dear mr77,

Please send an email to [email protected] with the description of the problem, login details to (S)FTP and backend and our support team will investigate it.

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

10 years, 12 months ago

@paulpreston? Are you a support rep with Jigoshop? Your profile doesn’t indicate that.

Plugin Author Jigoshop Support – Paul
(@paulpreston)

10 years, 12 months ago

@jan Dembowski Yes, I work for Jigoshop. At present I’m managing the support team as well as development team.

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

10 years, 12 months ago

Thanks (and I’ve confirmed that) so I’ve modified your member title to read “Jigoshop Support Rep” which will hopefully avoid confusion for other moderators. ??

Plugin Author Jigoshop Support – Paul
(@paulpreston)

10 years, 12 months ago

Thanks Jan. Much appreciated.

Plugin Author Jigoshop Support – Paul
(@paulpreston)

10 years, 6 months ago

Hi @mr77,

I’m surprised to see your review. Please have a look at the support forum.. vast majority of cases are resolved and please look at the reviews – many people have given us 5/4 stars for our support.

I would appreciate if you could re-evaluate your judgement.

Kind Regards,
Paul Preston

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Promosing but css doesn't work and there's no support’ is closed to new replies.