Proofing Error

  • Resolved allenjblodgett

    (@allenjblodgett)


    4 years ago

    The error message is appearing on all of my gallery pages, so the link is simply one example of many.
    Whenever I try submitting proofs, after I fill out my name and email I get an error message saying to add my name and email address even though it’s already filled out in the form.

    The page I need help with: [log in to see the link]

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  • gabyimagely

    (@gabyimagely)

    Hello @allenjblodgett,

    We want to help you troubleshoot this issue you’re seeing with the proofing mechanism. Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Please submit a support request through your member account here: https://www.imagely.com/account. Because we need to work with you on this through your member support ticket, I am going to mark this thread resolved.

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