• Resolved bushidopt

    (@bushidopt)


    Hi, today a couple of hours ago Publicize and Related Posts stopped working on my website.

    I reconnected again to Twitter, Facebook and Google+ but it does not work, i have also noticed that related post is not working, my morning posts are all showing related post but my recent posts no.

    I suspect that this is a hosting problem (Godaddy) and not a jetpack problem, is anyone experiencing problems with managed wordpress in Godaddy?

    • This topic was modified 8 years, 2 months ago by bushidopt.
    • This topic was modified 8 years, 2 months ago by bushidopt.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    Hi there! Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can contact us using the form here:
    https://jetpack.com/contact-support/

    Please make sure to include a link to this thread in your message. Thanks!

    Thread Starter bushidopt

    (@bushidopt)

    Hi, no problem https://goo.gl/BLT635

    In the most recent posts almost all off them have no related posts, and if you check the twitter page and G+ you will see wen the problem started, in facebook i added some of the posts manually

    Same problem here: https://www.cellit.es/2016/09/grabacion-de-los-cantos-tradicionales-de-baells/

    Publicize (to twitter, fb page & g+ location) and Related Posts not working since at least 18 hours ago.

    Hosted at OVH.

    • This reply was modified 8 years, 2 months ago by Ernest.
    • This reply was modified 8 years, 2 months ago by Ernest.

    So many people with this same problem. Is Jetpack/Wordpress doing anything about this? I have sent two support tickets in the last week and no one has got back to me. Jetpack debug says all is connected properly etc, CURL is active etc, but no publicize notices going out to our twitter account and no subcsriber notifications going out when new posts are made. New Subscribers get notice saying confirmation link has expired when they are new to subscribe to the blog.

    Our site is https://www.stereostories.com

    So frustrating!

    Anyone have any properly useful ideas on how to fix this?

    PS we have deactivated all plugins, changed theme (temporarily) and disconnected, uninstalled, reinstalled and reconnected jetpack and all other advice as to how to fix this, but nothing we do seems to work.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Your Related Posts appear to work properly on my end now:
    https://i.wpne.ws/hdfG

    Do you still experience issues? If so, could you try using our beta plugin? You can find a download link and instructions here:
    https://jetpack.com/beta

    Once you install and activate the beta plugin, go to Jetpack -> Jetpack Beta and choose “Tagged Beta Releases” and make sure the “Auto-Update Jetpack when new betas are available” is checked and click the “Save my choice” button.

    After you’ve installed it, and if the problem remains, let me know!

    @ersaloz Related Posts appear to be working on your site as well:
    https://i.wpne.ws/hdUL

    Publicize, however, did indeed fail. Could you try the steps I posted above to install Jetpack Beta? If that doesn’t help, could you please start your own thread as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#new-post

    Thank you!

    @diskmandotnet I can’t seem to find any support ticket from the email address linked to your WordPress.com account. Did you use a different email when you contacted us?

    no publicize notices going out to our twitter account and no subcsriber notifications going out when new posts are made.

    Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “My Jetpack” at the top of the page.
    3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
    4) Confirm the disconnection.
    5) Click on the Connect button to connect your site to WordPress.com again.

    Once you’ve done so, try installing the Jetpack Beta plugin as I mentioned above. If that doesn’t help with your Publicize issues, could you let me know by starting your own thread, as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#new-post

    Thank you!

    New Subscribers get notice saying confirmation link has expired when they are new to subscribe to the blog.

    I tried using the form on your site, and it seems to be working properly. I subscribed to your blog, and you can now see my email address in your subscriber list.

    It’s worth noting that confirmation emails are only sent once, so if you previously attempted to subscribe but never clicked on the link in the confirmation email, you won’t receive a new email if you use the subscription form again today.

    You can confirm your pending subscription here:
    https://subscribe.wordpress.com/

    If you’d like, you can send me an email via this contact form and mention this thread, as well as a few examples of the email addresses that didn’t receive a confirmation email. I’ll be happy to take a look at our email logs to find out what happened.

    Thread Starter bushidopt

    (@bushidopt)

    Hi, thanks

    Everything is now working, i noticed yesterday that suddenly in a minute all my unshared posts were published at the same time on facebook, someone on Jetpack must have triggered that.

    Today i posted online 7 posts and everything is working as intended

    Thanks

    Plugin Contributor Ryan C.

    (@ryancowles)

    @bushidopt: I’m glad to hear that the issue has been resolved! Please let us know if you experience any further trouble, and we’d be happy to investigate further.

Viewing 7 replies - 1 through 7 (of 7 total)
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