Publicize does not published on Facebook and twitter

  • Resolved murrey35

    (@murrey35)


    6 years, 2 months ago

    Hello
    I observe a strange comportement on Jetpack since 2 article. I precise my jetpack version is 6.4.2. I was not sure after first article. And I have made my verifications to sure on the behaviour.

    1. I write an article with a photo
    2. I write a short text for publicize. I have checked that facebook and twitter are checked in configuration
    3. I wait for planfication
    4. Nothing is published on twitter or facebook even if article is published on wordpress
    5. I open article and look the publicize section to see facebook and twitter are uncheck. I check also in jetpack configuration and facebook et twitter are correctly associated.

    Can you please help me to solve this issue ?
    I don’t know what to check, or to configure.

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support MadHatter (a11n)

    (@madhattersez)

    That would most certainly be a good test, to totally make sure it’s nothing else.

    You can actually use the Health Check plugin to do that without any negative effects, if you wish. Health Check is a tool that can be useful for debugging, though it does require an official default theme like Twenty Seventeen to be installed as well:

    https://www.ads-software.com/plugins/health-check/
    https://www.ads-software.com/themes/twentyseventeen/

    Once you’ve installed and activated the plugin, you can go to *Dashboard* → *Health Check* to see various details about your site and server. Select the *Troubleshooting* tab and then click **Enable Troubleshooting** to automatically disable all plugins and add a new *Troubleshooting Menu* item in the toolbar at the top of the wp-admin dashboard.

    From here, you can enable and disable plugins and change the theme for you, but without affecting normal visitors to your site.

    Thread Starter murrey35

    (@murrey35)

    I have installed healt-check. Here is my protocol to test :
    1- install healthcheck
    2- activate healthcheck debug mode
    3- activate jetpack
    4- check jetpack publicize options
    5- create an article and publish it
    6- check if publicize has published in twitter

    If yes => activate a plugin and restart to item 5.
    If no => give information to support Jetpack

    Do you think it will be good ?

    For the moment, I have to wait, because NAS where livesim2 is hosted is under maintenance. Tomorrow it will be ok, to run the tests.

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    Yes, that would be good.

    I would definitely stick to activating any that have nothing to do with sharing or social media or custom post editing first, as it’s likely to be something connected to those preventing this from happening.

    Please let us know how it goes!

    Thread Starter murrey35

    (@murrey35)

    Hello
    I can’t enable Jetpack in troubleshooting mode. There is an error apparently concerning jeptack, however notice is very light.
    https://i.imgur.com/amF1kld.png.
    I have checked with https://jetpack.com/support/debug/?url=http%3A%2F%2Flivesim2.myqnapcloud.com%2F, and it seems to be ok.
    Do you know what error message from jetpack side what is the root cause of error message ?

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi @murrey35!

    I don’t know exactly why Troubleshooting mode is giving you that error; you’d have to check your error logs to know for sure.

    Now, I’ve read through the whole thread, including your troubleshooting steps, and I do have one question: when you “duplicate” the site for testing purposes, how do you go about that, exactly? I ask because on our end I can see that you have created many “copies” of the site, and doing so without disconnecting Jetpack first can cause problems, depending on how you’re going about the site duplication.

    Now, going back to the original issue with Publicize, the problem is this: in order for posts to be Publicized, they need to be copied over, or “synchronized”, to the WordPress.com servers (from where we then send the post to your Publicize connections). I can see on our side that there is a problem with this synchronization process; it never completes for some reason. In fact, it looks like it’s never able to start. I don’t know why that is, so at this point, I’d like for you to contact us directly so that we can get a developer to look at this (I’d like to see some error logs from the site, and see if we can get SSH access to the server as well). So, can you contact us here, please, and include a link to this thread?

    https://jetpack.com/contact-support/

    Thanks!

Viewing 5 replies - 16 through 20 (of 20 total)
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