Publicize not posting to Facebook

Could you post your site URL here, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.me/contact-support/

Sure, it’s https://www.mummytravels.com and the problem has affected all posts in December.

I’ve updated your Publicize options. Let me know if it helps!

Thanks – will see if it works in the morning when the next post goes live.

However, the LinkedIn connection now seems to be broken though – I don’t know if that was as a result of your update? I’ve tried reconnecting it, but it’s saying it can’t link to LinkedIn.

It still doesn’t work, I’m afraid – or didn’t for today’s scheduled post. I think I have no managed to reconnect LinkedIn)

Could you give me a list of all active plugins on your site? I’d like to make sure there is plugin that could conflict with Publicize.

Thanks!

Sure – here’s the list below. All have been running for some time, apart from Google Analyticator, which is the most recent download.

Akismet

Better Delete Revision

DirtySuds – Embed PDF

Follow

Google Analyticator

NoFollowr

Top Posts & Pages Widget

Ultimate Nofollow

WordPress Backup to Dropbox

WordPress Facebook Like Plugin

WordPress Importer

Thanks. I’m not familiar with all of them, unfortunately.

Could you try to deactivate them all, one at a time, and let me know if you find a conflicting plugin?

Thanks!

Do you mean deactivate one each day, to see if the problem resolves itself? (I post once a day so only have one opportunity to test Publicize without running test posts, so that’s going to take until Christmas to check)

Are there any that you are familiar with, which you think are unlikely to cause a problem? I get thousands of spam comments so I’m reluctant to deactivate Askimet for example, and I need to ensure no-follow links remain that way, so the same for NoFollowr.

• Akismet and WordPress Importer are compatible with Jetpack, so you shouldn’t have to deactivate this plugin.
• Better Delete Revision hasn’t been updated in 2 years. I would recommend that you deactivate that plugin, and limit the number of revisions saved, by adding one line to your site’s wp-config.php file as explained here:
  https://codex.www.ads-software.com/Revisions#Revision_Options
• DirtySuds – Embed PDF also hasn’t been updated in the past 2 years. Jetpack itself allows you to embed PDF files and Google Docs thanks to the Shortcode Embeds module. It might be worth deactivating that plugin altogether if you do not have too many posts to embed to change the shortcode name.
• The Follow plugin shouldn’t create any issues, although if you don’t have too many subscribers it might be worth switching to the Follow Button for Jetpack instead.
• Google Analyticator should be ok.
• Ultimate Nofollow and NoFollowr shouldn’t create any conflicts with Jetpack.
• Top Posts & Pages Widget seems to be a Jetpack add-on since it uses data from your Jetpack Stats. It might be deactivating it and replacing it with the Top Posts & Pages widget that is bundled with Jetpack for a day, and see if it helps with Publicize.
• WordPress Backup to Dropbox should not affect Publicize, you can leave it on.
• You could probably deactivate the WordPress Facebook Like Plugin for a day, and use the Like button that comes bundled with the Jetpack Sharing options during your test.

Let me know how it goes!

Thanks very much for this – I’ve deactivated quite a few of the ones you suggested, and so far it hasn’t made any difference, but I’ve changed the rest (I think I have the Jetpack Top posts & pages widget running anyway, along with the like button, but will strip out anything that might conflict).

A few of the plugins were activated a while back or downloaded before they were an option on Jetpack, so a few of them aren’t essential any more.

Unfortunately, none of the changes so far have sorted the Facebook problem, but I’ll doublecheck tomorrow, having followed all the suggestions above and see if that does the trick.

Still doesn’t work, I’m afraid. I’ve now tried deactivating all the plugins you suggested (and a few others) and it’s still not posting to Facebook.

Twitter and LinkedIn both seem to be working fine still.

I’m sorry about that.

Would you mind contacting me via email, and mention this thread? If you could provide me with a temporary admin account, I’d like to add my own Facebook account to Publicize, and see if I experience similar issues.

Thanks.

Thanks for this and sorry not to contact you before as you suggested. I’ve discovered that since the recent major WP update, my theme was causing a few other problems so I’ve been getting that updated to see if it fixed the Publicize issue as well.

It’s just been updated today and the first post I put live seems has appeared on Facebook (as well as Twitter, LinkedIn) so it looks like that was the problem here too.

Thanks again for your help though, hopefully that will mean everything runs smoothly again now.