Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @yasinbs Hello and thank you for reaching out. Is there a message being displayed if you hover over the publish button?

    Did you upload any media or video files when these buttons were greyed out?

    Does the issue occur in another web browser and in an incognito window?

    Thread Starter yasinbs

    (@yasinbs)

    the same problem in other device and in incognito window
    the probelm started after update wordpress version
    i use rehub theme

    Thread Starter yasinbs

    (@yasinbs)

    @luckynasan the same problem in other device and in incognito window
    the probelm started after update wordpress version
    i use rehub theme

    Plugin Support Luckyna San

    (@luckynasan)

    @yasinbs Is there a message being displayed if you hover over the publish button?

    Can you check for any browser console errors then copy/paste the errors here, if any?

    Thread Starter yasinbs

    (@yasinbs)

    @luckynasan no there is any message displayed

    Plugin Support Luckyna San

    (@luckynasan)

    @yasinbs

    1) Can you check for any browser console errors then share the errors here, if any?

    2) Can you temporarily disable all other plugins and themes to check if the Web Stories saves when enabled by itself?

    To find out more, I recommend you to troubleshoot your site using the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This way you can simulate using your site with individual/all plugins disabled, to see if anything else could be interfering with the plugin. Note that this mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

    Please enable the Web Stories plugin and let me know if the issue is present.

    Plugin Support Luckyna San

    (@luckynasan)

    @yasinbs We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘publish button not CLICKABLE’ is closed to new replies.