• Resolved robston81

    (@robston81)


    Hi WordPress Community,

    After an small texte update in a 6 month old elementor page, I try to Save/publish and an Error 413 appeared (413 Request Entity Too large). I tryed also to “Save as template” but it show an error too (undefined).

    All my plugins are up to date!

    Where can this error come from, server configuration, Elementor or plugins …?

    Thank by Advance

Viewing 15 replies - 1 through 15 (of 34 total)
  • Thread Starter robston81

    (@robston81)

    Hi WordPress Community,

    I update my server configuration without change, this 413 error is still there in our longest Elementor pages !

    PHP 7.0

    upload_max_filesize : 256M
    max_input_vars : 10000
    max_input_time : 600
    max_execution_time : 600
    post_max_size : 256M

    The mystery to me is that we worked with pretty basic server for a couple of years for the same kind of page length/content without any trouble.

    Old server configuration,

    PHP 5.6

    upload_max_filesize : 16M
    max_input_vars : 1000
    max_input_time : 60
    max_execution_time : 60
    post_max_size : 16M

    LogoLogics

    (@logologics)

    Hi,

    In which browser are you trying to edit this?
    https://support.mozilla.org/nl/questions/1180975

    Thread Starter robston81

    (@robston81)

    Hi LogoLogics thank for your reply and this link,

    I followed it with hope, but the error 413 still appears, even after erasing the cache and all cookies. (Error 413 appears in elementor, above the button publish.)
    It happens with all these browsers: Chrome, Firefox, Safari and Opera.

    Elementor is a great tool but I feel stuck without option to upgrade our content.

    I keep searching!

    LogoLogics

    (@logologics)

    Too bad it did not help yet…

    Did you try out these steps like disabling all other plugins and switching theme to see what causes this?
    https://www.ads-software.com/support/topic/please-read-before-you-post-an-issue/

    Have you tried the highest version of php?
    All my sites are running on 7.2.7, not saying this is it, but maybe one of your plugins does not play well with current version.

    De-activating all other plugins is the best way to start eliminating the cause.
    If they are deactivating and the issue is gone, it must be one of the plugins.
    Start activating them one by one until the issue is back, that will tell you that the latest activated plugin is the culprit.

    LogoLogics

    (@logologics)

    Oh, and always, always make sure to have backups!!

    I recall having a similar issue ( not sure it was the exact same error ) but in some very long pages with lots of animations etc that page kept losing the connection.

    I just had to remove too many content and animation and the issue was gone.
    At that time I did not even know Elementor, I was using Visual Composer.

    Could you provide a link to the pages where this is happening?

    • This reply was modified 6 years ago by LogoLogics.
    Thread Starter robston81

    (@robston81)

    De-activating all other plugins, yes I did the first day, like I set the value WP-DEBUG to true ! I also tryed the TwentySixteen theme, without improvement.

    Today (with all the plugin de-activated) I tryed to downgrade Elementor plugin !
    From V2.2.7(last) to 1.98, the error ’’413 Request Entity Too large’’ appears after pressing the save/publish elementor button.
    From V1.8 to 1.7x the page can’t be save, after pressing the save/publish elementor button (the green barre load, then stuck at 100% browser width).

    Thread Starter robston81

    (@robston81)

    Sorry LogoLogics I forget, here is the page URL :
    https://www.yogabreezebali.com/200hrs-yoga-teacher-training/

    LogoLogics

    (@logologics)

    Thanks, having a look at it as we speak!

    LogoLogics

    (@logologics)

    Ok, I quess this page is making to many “requests” and the server where your site is hosted is having trouble to resolve it, resulting is not being able to edit the page.

    Not sure if this is actually THE culprit, but the server needs to make calls to third party servers like you tube, Google maps and can not handle it in time.

    When I run that page in https://gtmetrix.com/ this is the result:

    https://snag.gy/sn2Lh1.jpg

    • This reply was modified 6 years ago by LogoLogics.
    LogoLogics

    (@logologics)

    As you can see in my screenshot, or when you run your page through GTmerix yourself, this page has 110 requests, which is a lot! and it takes 11 seconds to load the page, which is TOO long :-).

    LogoLogics

    (@logologics)

    Could you provide the server information?
    Go to the Elementor tab> System info and paste the info here please.

    You have php 7, but I can not see what is you max memory?
    That info will provide that and lots of other stuff that might help resolve this.

    Thread Starter robston81

    (@robston81)

    Oh my god!

    I used GT metrix few month a go, and strangely the result was far from this!
    If I remember well this page never execeed 5 seconds, as well I just tried my Home page (who is really short and simple) and the result is over 8 sec!

    Thank LogoLogics to point this!

    As I say before everything was running well since few month with the same page length and wordpress configuration!

    LogoLogics

    (@logologics)

    I notice it is a multi language site as well, that alone is ( in my experience ) a big slow downer for a site.

    LogoLogics

    (@logologics)

    Yes, it is a strange. If you could provide the system info, maybe something in there can tell us more.

    So between the time all worked just fine, are there changes that could trigger this?
    Added more plugins? Changed host?

    If I am not mistaken, your site is hosted here:
    https://www.nuxit.com/hebergement/performance/

    What hosting package do you use?

    Thread Starter robston81

    (@robston81)

    Server Environment
    Operating System: Linux
    Software: Apache/2.4.10 (Debian)
    MySQL version: (Debian) v5.6.36-82.1
    PHP Version: 7.0.23
    PHP Max Input Vars: 100000
    PHP Max Post Size: 256M
    GD Installed: Yes
    ZIP Installed: Yes

    Theme Name: GeneratePress

    WordPress Environment V4.9.8
    Memory limit: 256M

Viewing 15 replies - 1 through 15 (of 34 total)
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