Purchase does not show in Google Tag Manager/ Analytics

Hello Elina,

thank you for reaching out to us. Would you be able to contact us via [email protected] since this kind of issue will require us to perform some further checks on your website.

Hope to hear from you soon.

All the best,
Micha? from Handcraft Byte

@handcraftbyte I hope the further checks do not include asking fora login to the OP’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hello @sterndata ,

thank you for jumping in and ensuring that we follow the guidelines and what are the best practices here.

The next step that we wanted to take here is to ask user to trigger a Theme Validator feature within our plugin that provide us with some additional debugging information and which is in our opinion completely aligned with your suggestions (“Walk the user through basic troubleshooting steps”)

This does not include getting access to any credentials, but informs user how to perform this action themself in their WordPress dashboard.

I think we saw similar note on the other post where user was experiencing problems with tracking logged-in user. Just to clarify our intentions there we were not asking for any existing credentials for admin-like access, but a way to create an account similar to the end users/customers that are meant to be tracked. We assumed that we are talking about a public registration system (thing about shoppers that can create account when submitting an order).

Nevertheless we will keep all of this in mind and be very clear about similar interactions in the future as I completely understand that expression “require us to perform some further checks on your website” can suggest different things.

I hope that helps, all the best,
Micha? from Handcraf Byte

Hi,
did this issue get resolved?