Purchase Event – Facebook for Woocommerce

  • Resolved luislobato12345

    (@luislobato12345)


    1 year, 2 months ago

    I have the Facebook for Woocommerce plugin in place, but it stopped firing for the purchase event (not a custom event) and it is fine for all other events (pageview, add to cart, initiate checkout etc…).

    Plus, on the plugin, I can’t seem to connect. I click on the “Get Started” button, I get a pop up window for facebook and nothing shows up. All blank.

    Can anyone help please?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @luislobato12345

    It seems that you’re experiencing two issues:

    1. The Facebook for WooCommerce plugin has stopped firing for the purchase event.
    2. You’re unable to connect the plugin to Facebook.

    Firstly, for the purchase event, it could be due to a number of reasons such as a conflict with another plugin or a problem with the Facebook pixel. First, ensure that you have the latest version of the Facebook for WooCommerce plugin installed, including WooCommerce. If all are up-to-date, kindly check if there are any other plugins that might interfere with it by performing a conflict test. You can find a more detailed explanation of how to do a conflict test here.

    Regarding the second issue, this could be the cause of caching, so I’d suggest navigating to WooCommerce → Status → Tools, and trying the following to see if this makes any difference:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear

    Next, please clear your browser cache.

    If after all these steps you’re still experiencing issues, we would need more information to further help you, such as:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Viewing 1 replies (of 1 total)
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