Purchase Event Firing Before Purchase

Hi @projectupland,

Thank you for reaching out to us and for providing detailed information. I understand that the “purchase” event is firing at the /checkout page, not after the purchase, and you believe the issue might be related to the plugin.

I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

We’re waiting for your reply and looking forward to helping you further.

` WordPress Environment

WordPress address (URL): https://projectupland.com<br>Site address (URL): https://projectupland.com<br>WC Version: 8.7.0<br>REST API Version: ? 8.7.0<br>Action Scheduler Version: ? 3.7.2<br>Log Directory Writable: ?<br>WP Version: 6.5<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: – Server Environment

Server Info: nginx<br>PHP Version: 8.2.14<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 43300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2

SUHOSIN Installed: –<br>MySQL Version: 8.0.36-28<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.7.0<br>WC Database Prefix: wp_<br>Total Database Size: 1306.10MB<br>Database Data Size: 675.49MB<br>Database Index Size: 630.61MB<br>wp_woocommerce_sessions: Data: 6.02MB + Index: 0.17MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 8.52MB + Index: 3.52MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 68.61MB + Index: 57.16MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine 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advanced_ads: 50<br>attachment: 4083<br>aw_workflow: 1<br>cookielawinfo: 3<br>custom_css: 2<br>fgf_master_log: 26<br>fgf_rules: 2<br>mailmunch_page: 1<br>mc4wp-form: 1<br>mp_info_post: 22<br>mt_pp: 289<br>nav_menu_item: 108<br>oembed_cache: 39<br>option-tree: 1<br>page: 43<br>post: 976<br>product: 163<br>product_variation: 380<br>revision: 1<br>seedprod: 1<br>shop_coupon: 140<br>shop_order: 29663<br>shop_order_refund: 406<br>shop_subscription: 8851<br>tablepress_table: 7<br>template: 9<br>videos: 3<br>wc_order_status: 9<br>wp_block: 2<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcode: 2<br>wprm_recipe: 105<br>yith_price_rule: 2 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (40)

Query Monitor: by John Blackbourn – 3.15.0<br>Ads for WPBakery Page Builder (formerly Visual Composer): by Advanced Ads – 1.0.7<br>Advanced Ads Pro: by Advanced Ads GmbH – 2.26.1<br>Advanced Ads – AMP Ads: by Advanced Ads GmbH – 1.12.1<br>Advanced Ads – Tracking: by Advanced Ads GmbH – 2.7.1<br>Advanced Ads: by Advanced Ads GmbH – 1.52.0<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2<br>Enhancer for WooCommerce Subscriptions: by Flintop – 4.4.0<br>Facebook for WooCommerce: by Facebook – 3.1.13<br>Google Listings and Ads: by WooCommerce – 2.6.4<br>Jetpack: by Automattic – 13.2.2<br>WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0<br>Klaviyo Toolkit: by Tribe Interactive<br>LLC – 1.7

Klaviyo: by Klaviyo<br>Inc. – 3.3.5

Live Cart by WP Engine: by WP Engine – 1.0.1<br>User Profile Picture: by Cozmoslabs – 2.6.1<br>Perfmatters: by forgemedia – 2.2.6<br>Shortcode Cleaner: by Jozoor – 1.1.6<br>The Issue - Required Plugin: by fuelthemes – 1.4.2<br>User Switching: by John Blackbourn & contributors – 1.7.3<br>WP Sheet Editor - WooCommerce Orders Pro: by WP Sheet Editor – 1.3.15<br>WooCommerce Dynamic Pricing: by Element Stark – 3.2.6<br>WooCommerce Stripe Gateway: by WooCommerce – 8.1.0<br>Woo Gift Cards: by Woo – 1.16.11<br>Woo Product Bundles: by Woo – 7.0.2<br>WooCommerce Shipping & Tax: by WooCommerce – 2.5.4<br>WooCommerce USPS Shipping: by WooCommerce – 4.8.3<br>Woo Subscriptions: by WooCommerce – 6.1.0<br>WooCommerce Table Rate Shipping: by WooCommerce – 3.1.8<br>WooCommerce: by Automattic – 8.7.0<br>Yoast SEO Premium: by Team Yoast – 22.4<br>Yoast SEO: by Team Yoast – 22.4<br>WP Recipe Maker Premium: by Bootstrapped Ventures – 9.3.1<br>WP Recipe Maker: by Bootstrapped Ventures – 9.3.1<br>Smush Pro: by WPMU DEV – 3.16.1<br>eCommerce Configuration By WP Engine: by WP Engine – 0.2.16<br>WPMU DEV Dashboard: by WPMU DEV – 4.11.25<br>Yoast SEO: Video: by Team Yoast – 14.8<br>WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.4.3<br>YITH WooCommerce Role Based Prices Premium: by YITH – 1.34.0 Inactive Plugins (3)

Action Scheduler: by Automattic – 3.7.3<br>WooCommerce Blocks: by Automattic – 11.7.0<br>WP Rocket - D-bugger: by WP Rocket Support Team – 1.5.2 Dropin Plugins ()

advanced-cache.php: advanced-cache.php Must Use Plugins (5)

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0<br>WP Engine Cache Plugin: by WP Engine – 1.3.0<br>WP Engine Seamless Login Plugin: by WP Engine – 1.6.1<br>WP Engine Security Auditor: by wpengine – 1.1.1<br>WP Engine System: by WP Engine – 5.0.1 Settings

API Enabled: ?<br>Force SSL: ?<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: bundle (bundle)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging

Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 36 MB WC Pages

Shop base: #620 - /shop/<br>Cart: #621 - /cart/<br>Checkout: #622 - /checkout/<br>My account: #623 - /my-account/<br>Terms and conditions: #70831 - /terms-and-conditions/ Theme

Name: The Issue Child Theme<br>Version: 1.0.0<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: The Issue<br>Parent Theme Version: 1.6.9<br>Parent Theme Author URL: https://themeforest.net/user/fuelthemes<br>WooCommerce Support: ? Templates

Overrides: theissue/woocommerce/archive-product.php<br>theissue/woocommerce/cart/cart-empty.php<br>theissue/woocommerce/cart/cart.php<br>theissue/woocommerce/checkout/form-checkout.php<br>theissue/woocommerce/checkout/form-coupon.php<br>theissue/woocommerce/checkout/form-login.php<br>theissue/woocommerce/content-product.php<br>theissue/woocommerce/content-single-product.php<br>theissue/woocommerce/global/wrapper-end.php<br>theissue/woocommerce/global/wrapper-start.php<br>theissue/woocommerce/loop/loop-end.php<br>theissue/woocommerce/loop/loop-start.php<br>theissue/woocommerce/myaccount/form-login.php<br>theissue/woocommerce/myaccount/my-account.php<br>theissue/woocommerce/product-searchform.php<br>theissue/woocommerce/single-product/product-image.php<br>theissue/woocommerce/single-product/product-thumbnails.php<br>theissue/woocommerce/single-product/tabs/tabs.php<br>theissue/woocommerce/content-product_cat.php Subscriptions

WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://projectupland.com<br>Subscriptions-core Library Version: 6.9.0<br>Subscription Statuses: wc-active: 5584<br>wc-expired: 5<br>wc-pending-cancel: 89<br>wc-pending: 6<br>wc-on-hold: 1027<br>wc-cancelled: 2140

WooCommerce Account Connected: ? Yes<br>Active Product Key: ? Yes<br>Custom Retry Rules: ? No<br>Custom Retry Rule Class: ? No<br>Custom Raw Retry Rule: ? No<br>Custom Retry Rule: ? No<br>Retries Migration Status: ? Completed<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure Store Setup

Country / State: United States (US) — New Hampshire Subscriptions by Payment Gateway

Stripe: wc-active: 5513<br>wc-cancelled: 2120<br>wc-on-hold: 1019<br>wc-pending-cancel: 89<br>wc-expired: 1

other: wc-expired: 4 Payment Gateway Support

Stripe: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions Gift Cards

Database Version: 1.16.11<br>Loopback Test: ?<br>Task Queueing Test: ? Product Bundles

Database Version: 7.0.2<br>Loopback Test: ?<br>Template Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-04-03 20:37:21 -05:00<br>Options: ?<br>Notes: 210<br>Onboarding: completed Action Scheduler

Complete: 10,218<br>Oldest: 2024-03-04 00:10:13 +0000<br>Newest: 2024-04-03 17:41:10 +0000

Failed: 38<br>Oldest: 2024-03-26 00:12:07 +0000<br>Newest: 2024-03-26 00:42:39 +0000

Pending: 11,261<br>Oldest: 2024-04-03 18:28:35 +0000<br>Newest: 2026-03-22 14:42:50 +0000 Status report information

Generated at: 2024-04-03 12:59:28 -05:00<br>`

Hi @projectupland,

Please install the?Facebook Pixel Helper extension?to get more information and confirm that your pixel is configured correctly. (Learn more)

If that’s all looking good, the most likely cause for the purchase event firing ahead of time is a conflict with your theme or another plugin (I see you have 40 active plugins at the moment; one of them may be conflicting here). To test for this, please follow the steps described here:?https://docs.woocommerce.com/document/how-to-test-for-conflicts/

To avoid affecting your customers, you may want to use our Health Check & Troubleshooting plugin. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

Alternatively, you can also do this on a test/staging site. Your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like?https://www.ads-software.com/plugins/wp-staging/

Let us know how you go.
-OP

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP