Purchase event not firing

  • Resolved Skygrinder

    (@skygrinder)


    1 year, 6 months ago

    Hello, any ideas on how to troubleshoot purchase events?

    I have “Track Purchases” enabled in the plugin options and all other events are firing correctly.

    As far as i know they should be firing on the “thank you” page right?

    Using the Meta Pixel Helper extension I cannot see the Purchase event anywhere and it does not appear in the Event Manager.

    I can create a custom purchase event that runs on the “checkout/order-received” URL but I’m not sure if there is a way to add the products value as a parameter with the free version of the plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    Do you use a custom thank you page?

    Thread Starter Skygrinder

    (@skygrinder)

    No, I’ve replaced my theme’s (Flatsome) thankyou.php template with the default woocommerce template but the event doesn’t show up.

    Thread Starter Skygrinder

    (@skygrinder)

    Well, after a few days it seems to have been resolved on its own, no idea why the test events didn’t fire in the first place though.

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Sounds like a cache issue.

    Thread Starter Skygrinder

    (@skygrinder)

    True but I wasn’t using any server cache, only Cloudflare Edge cache.

    Technically it shouldn’t affect the thank you page since it’s unique to the order.

Viewing 5 replies - 1 through 5 (of 5 total)
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