Purchase Event not firing on order confirmation page Facebook WooCommerce Plugin

Hi @ryanhoi1234 sorry to hear about the trouble.

Please install the Facebook Pixel Helper extension to get more information and confirm that your pixel is configured correctly.

If that’s all looking good, the most likely cause for the purchase event not firing is a conflict with your theme or another plugin. To test for this, please follow the steps described here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

To avoid affecting your customers, you may want to do this on a test/staging site. Your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like https://www.ads-software.com/plugins/wp-staging/

Let us know how you go.

Thanks for this.

We will look into this.

Hi @ryanhoi1234
That is great!

I will close this ticket as solved for now, but if you ever need further assistance, feel free to get back to us.