Purchase event not triggering server events

  • Hi,

    Im trying to use your pluguin for sending de FB events direclty from webserver and not just the browser. I configured it correctly, but something is not fully working. If i go to Events Information on facebook, i can see that some of the events are browser-server conexion method correctly, but some others are not. The most important event for us, and it is not sending server events but only browser events is the purchase event, and we dont understand why, would you please help us?

    Thanks
    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    Hi,

    Conversion API works as a backup for browsers events. When Facebook gets both the a browser and a Conversion API event, the second one will be dropped. Chances are that all your Purchase events worked on the browser level.

    However, this is just a supposition. You should test your Conversion API events and see how they work.

    Thread Starter andresmolina

    (@andresmolina)

    So, what do you think would be best option to test it out? what about doing a purchase using an add blocker or something similar? do you think that would work to test it out?

    thanks

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Testing is pretty simple:

    Open your Events Manager, click on Test Events, select Server. Copy the test code, and add it in the dedicated field inside PixelYourSite.

    Refresh your website, do a test transaction, and check if the Purchase event is recorded.

    Thread Starter andresmolina

    (@andresmolina)

    Doing so, shows up the server events, but my worry is about when removing that test thing, the server side events does not show anymore, which i pressume is a normal behaviour, but my worry is about the puchase event, please take a look a the following image:

    https://ibb.co/W5x8PtX

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Thanks for the screenshot, I provided a possible explanation in my first response here.

    If you see the Purchase event while testing, you are fine.

Viewing 5 replies - 1 through 5 (of 5 total)
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