Purchase metric duplication

  • Resolved gromifi

    (@gromifi)


    1 year, 2 months ago

    Ad metrics in facebook ads are showing 6 purchases although I have only 3. FB support says it’s because of “third-party” applications. Perhaps you can fix this problem? I’ve already checked for double event’s, haven’t seen any of those.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there! Thanks for contacting us. I’m happy to help you.

    Can you please check if ?automatic event tracking in the Facebook events manager are enabled?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thank you.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter gromifi

    (@gromifi)

    https://drive.google.com/drive/folders/1k4KJMhiPcco-svx7APptra2vFySvocTm?usp=drive_link

    There’s two active integrations.

    Automatic event setup is off

    Hello @gromifi,

    Thank you for providing the necessary information.

    I used Meta Pixel Helper to check your site and found no evidence of any double event. Plus, with the automatic event setup turned off, it’s unlikely that it’s causing the duplication.

    To investigate the issue further, I recommend temporarily disabling all other plugins except for WooCommerce and Facebook for WooCommerce. If you can’t disable all other plugins, try to disable at least the LiteSpeed Cache and Perfmatters plugins, and monitor your Facebook ad metrics to see if the duplication issue persists. This will help us determine if there’s a conflict with any of the other plugins.

    If the issue is resolved, you can re-enable the plugins one by one, checking your Facebook ad metrics after each to identify which plugin is causing the conflict.

    If the issue persists after disabling all other plugins, it would be best to reach out to Facebook’s support team again as they may provide more insight into why the duplication is happening.

    Let us know how that goes. Looking forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Purchase metric duplication’ is closed to new replies.